MedTech Field Service Technician involved in implementing Pyxis systems in healthcare environments. Responsibilities include hardware installation, troubleshooting, and staff training across multiple locations.
About the role
- Field Service Engineer improving lives through the installation and maintenance of medical imaging equipment. Provide customer service and resolve technical issues while ensuring compliance with regulations.
Responsibilities
- Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs
- Understand the customer's business and competitive environment; generate service revenue
- Actively participate as a member of the regional work team; work to improve team processes and identify training gaps
- Seek out opportunities to increase capability and capacity
- Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes
- Adhere to established training, quality, and safety requirements
- Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems)
Requirements
- 1+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 3+ years’ in electromechanical industries
- Preferred experience in Ultrasound (UL) and/or Diagnostic X-Ray (DXR) imaging equipment
- Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment
- Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred
- Must be able to work flexible hours (based on business needs to include overtime, weekends, and on-call rotations)
- Must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
Benefits
- Health insurance
- 401k (up to 7% match)
- HSA (with company contribution)
- Stock purchase plan
- Education reimbursement
- Generous PTO
- Training and advancement opportunities
- Field service and lead generation incentive bonus plans
- On-call pay
- Company fleet/car
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