Hybrid Field Service Engineer, Medical Imaging

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About the role

  • Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs
  • Understand the customer's business and competitive environment; generate service revenue
  • Actively participate as a member of the regional work team; work to improve team processes and identify training gaps
  • Seek out opportunities to increase capability and capacity
  • Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes
  • Adhere to established training, quality, and safety requirements
  • Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems)

Requirements

  • 1+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 3+ years’ in electromechanical industries
  • Preferred experience in Ultrasound (UL) and/or Diagnostic X-Ray (DXR) imaging equipment
  • Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment
  • Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred
  • Must be able to work flexible hours (based on business needs to include overtime, weekends, and on-call rotations)
  • Must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.

Benefits

  • Health insurance
  • 401k (up to 7% match)
  • HSA (with company contribution)
  • Stock purchase plan
  • Education reimbursement
  • Generous PTO
  • Training and advancement opportunities
  • Field service and lead generation incentive bonus plans
  • On-call pay
  • Company fleet/car

Job title

Field Service Engineer, Medical Imaging

Job type

Experience level

Junior

Salary

$28 - $44 per hour

Degree requirement

Associate's Degree

Tech skills

Location requirements

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