About the role

  • Provide installation and configuration services for a wide range of ICT solutions, including network infrastructure, servers, and telephony services.
  • Ensure a high-quality customer experience in relation to the installation or maintenance of IT and telephony services.
  • Liaise with project management teams, 3rd Line Engineers, and Service Desk Engineers to ensure smooth operations and delivery of projects.
  • Audit and document client infrastructure, providing accurate updates to case management and field services tools.
  • Assist with troubleshooting network equipment and resolving issues for both small and large projects.

Requirements

  • Prior experience in IT or Telecom Support or Delivery
  • Hands-on experience in network equipment installation and configuration, server and desktop support, and troubleshooting
  • Strong communication skills with the ability to liaise with internal and external stakeholders
  • Excellent organisational skills and attention to detail
  • Ability to manage multiple priorities in a fast-paced environment
  • Proficiency with Microsoft technology stack (Windows Desktop, Windows Server, M365)
  • Network equipment installation and configuration skills, including routers, firewalls, wireless systems, and network equipment from vendors like Draytek, SonicWall, Fortinet, Watchguard, Meraki, Cisco, Unifi, Netgear, and HP Aruba.
  • A full valid UK driving license (for field roles)
  • Ability to be flexible, including adjusting working hours or staying over for larger projects
  • Discretion and professionalism when handling confidential matters.

Benefits

  • A dynamic, varied role
  • Work alongside a supportive, experienced team
  • Growth and development opportunities
  • A supportive, inclusive culture

Job title

IT Field Engineer

Job type

Experience level

Mid levelSenior

Salary

£37,000 per year

Degree requirement

High School Diploma

Tech skills

Location requirements

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