Field Engineer role focused on the repair and maintenance of plant and equipment for Defence Munitions. Ensuring compliance with industry standards and assisting in fleet management data integrity.
About the role
- IT Technical Engineer responsible for providing installation and onsite customer support at Focus Group. Delivering high-quality service and troubleshooting network infrastructure issues in the Farnborough area.
Responsibilities
- Provide installation and configuration services for a wide range of ICT solutions, including network infrastructure, servers, and telephony services.
- Ensure a high-quality customer experience in relation to the installation or maintenance of IT and telephony services.
- Liaise with project management teams, 3rd Line Engineers, and Service Desk Engineers to ensure smooth operations and delivery of projects.
- Audit and document client infrastructure, providing accurate updates to case management and field services tools.
- Assist with troubleshooting network equipment and resolving issues for both small and large projects.
Requirements
- Prior experience in IT or Telecom Support or Delivery
- Hands-on experience in network equipment installation and configuration, server and desktop support, and troubleshooting
- Strong communication skills with the ability to liaise with internal and external stakeholders
- Excellent organisational skills and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency with Microsoft technology stack (Windows Desktop, Windows Server, M365)
- Network equipment installation and configuration skills, including routers, firewalls, wireless systems, and network equipment from vendors like Draytek, SonicWall, Fortinet, Watchguard, Meraki, Cisco, Unifi, Netgear, and HP Aruba.
- A full valid UK driving license (for field roles)
- Ability to be flexible, including adjusting working hours or staying over for larger projects
- Discretion and professionalism when handling confidential matters.
Benefits
- A dynamic, varied role
- Work alongside a supportive, experienced team
- Growth and development opportunities
- A supportive, inclusive culture
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