Provide installation and configuration services for a wide range of ICT solutions, including network infrastructure, servers, and telephony services.
Ensure a high-quality customer experience in relation to the installation or maintenance of IT and telephony services.
Liaise with project management teams, 3rd Line Engineers, and Service Desk Engineers to ensure smooth operations and delivery of projects.
Audit and document client infrastructure, providing accurate updates to case management and field services tools.
Assist with troubleshooting network equipment and resolving issues for both small and large projects.
Requirements
Prior experience in IT or Telecom Support or Delivery
Hands-on experience in network equipment installation and configuration, server and desktop support, and troubleshooting
Strong communication skills with the ability to liaise with internal and external stakeholders
Excellent organisational skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Proficiency with Microsoft technology stack (Windows Desktop, Windows Server, M365)
Network equipment installation and configuration skills, including routers, firewalls, wireless systems, and network equipment from vendors like Draytek, SonicWall, Fortinet, Watchguard, Meraki, Cisco, Unifi, Netgear, and HP Aruba.
A full valid UK driving license (for field roles)
Ability to be flexible, including adjusting working hours or staying over for larger projects
Discretion and professionalism when handling confidential matters.
Senior Field Engineer maintaining and troubleshooting EV charging infrastructure for Terawatt. Developing maintenance programs and supporting electrification efforts to enhance customer experiences.
Field Service Technician providing installation and repair of complex systems for security and infrastructure solutions. Involves extensive travel and customer interaction in various environments.
Field Service Engineer repairing equipment on customer sites for Crown Lift Trucks. Responsible for service and maintenance of electric lift trucks, ensuring safety and compliance with quality procedures.
Sr. Manager, Field Engineering providing technical support and training for service field associates at Otis. Ensuring quality service and leading specialized training initiatives across the field.
Senior Manager, National Field Engineer at Otis leading service excellence and field engineering. Expertise in elevator systems with training and improvement responsibilities.
Field Service Engineer responsible for installation, maintenance, and testing of lab instruments. Join Sartorius in providing excellent customer service to support scientific developments.
Field Service Engineer improving lives through the installation and maintenance of medical imaging equipment. Provide customer service and resolve technical issues while ensuring compliance with regulations.
NETA III Field Service Technician testing low to high voltage electrical systems onsite. Traveling to customer locations for inspection, troubleshooting, and data collection.
Field Application Engineer providing technical support and integration expertise for automotive customers with Cirrus Logic's solutions. Collaborating closely with engineering teams to secure design wins and customer accounts.
Field Service Engineer in Coventry, supporting clients with installation and maintenance of industrial equipment. Key responsibilities include servicing, training, and quality assurance within EMEA.