Field Service Engineer providing customer support for analyzer and measurement systems in the Pulp & Paper manufacturing process. Requires strong technical skills and extensive field experience with travel expectations up to 75%.
About the role
- IT Technical Engineer responsible for providing installation and onsite customer support at Focus Group. Delivering high-quality service and troubleshooting network infrastructure issues in the Farnborough area.
Responsibilities
- Provide installation and configuration services for a wide range of ICT solutions, including network infrastructure, servers, and telephony services.
- Ensure a high-quality customer experience in relation to the installation or maintenance of IT and telephony services.
- Liaise with project management teams, 3rd Line Engineers, and Service Desk Engineers to ensure smooth operations and delivery of projects.
- Audit and document client infrastructure, providing accurate updates to case management and field services tools.
- Assist with troubleshooting network equipment and resolving issues for both small and large projects.
Requirements
- Prior experience in IT or Telecom Support or Delivery
- Hands-on experience in network equipment installation and configuration, server and desktop support, and troubleshooting
- Strong communication skills with the ability to liaise with internal and external stakeholders
- Excellent organisational skills and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency with Microsoft technology stack (Windows Desktop, Windows Server, M365)
- Network equipment installation and configuration skills, including routers, firewalls, wireless systems, and network equipment from vendors like Draytek, SonicWall, Fortinet, Watchguard, Meraki, Cisco, Unifi, Netgear, and HP Aruba.
- A full valid UK driving license (for field roles)
- Ability to be flexible, including adjusting working hours or staying over for larger projects
- Discretion and professionalism when handling confidential matters.
Benefits
- A dynamic, varied role
- Work alongside a supportive, experienced team
- Growth and development opportunities
- A supportive, inclusive culture
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