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Field Service Technician providing installation and repair of complex systems for security and infrastructure solutions. Involves extensive travel and customer interaction in various environments.
About the role
- Perform advanced OEM testing, troubleshooting, repairs, and upgrades on a wide range of electrical equipment on Electric Vehicle infrastructure and facilities.
- Conduct detailed performance testing, including insulation resistance (megger) testing, thermal imaging, torque verification, and overall system evaluations to ensure optimal equipment reliability.
- Diagnose and resolve complex electrical and mechanical issues, including ground faults and system performance anomalies.
- Lead preventive and corrective maintenance activities, ensuring all site equipment operates safely and efficiently.
- Collaborate with the planning and scheduling team to maintain adherence to maintenance schedules and ensure timely, accurate completion of work orders.
- Review and interpret site manuals, technical drawings, and schematics to support effective service, troubleshooting, and maintenance operations.
- Accurately document all field activities, maintenance actions, and system findings in the work order system, ensuring timely reporting and follow-up with stakeholders.
- Provide expert-level service support across installation, commissioning, upgrades, retrofits, replacements, and end-of-life activities.
- Build and maintain strong customer relationships by delivering high-quality service, understanding customer needs, and ensuring satisfaction throughout the project lifecycle.
- Identify potential equipment failures, implement proactive corrective actions, and provide recommendations to prevent future recurrence.
- Communicate insights and suggestions for product, process, and quality improvements to internal teams to drive continuous operational excellence.
- Coordinate and ensure the availability of all required materials, tools, and parts to support service and maintenance activities.
- Uphold company safety standards by applying safe work practices, maintaining environmental responsibility, and reporting unsafe conditions or incidents.
- Maintain all required safety certifications, training, and continuing education necessary to remain current with industry standards and company requirements.
- Support business development efforts by identifying and communicating potential service or sales opportunities encountered in the field.
Requirements
- High school diploma or equivalent
- Minimum 5 years maintenance or electrical experience
- Must have and maintain a valid driver’s license and a safe and acceptable driving record according to company policy
- Knowledge of NFPA & the NEC
- Strong computer skills. Comfort with Microsoft, Google, CMS, and other cloud-based computing programs
- Ability to communicate and function well in a mobile office setting
- Must be reliable, have good initiative, committed, and quality focused
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