Hybrid Senior Field Service Technician

at TeraWatt Infrastructure

• Job title: Senior Field Service Technician
• Job type: Full Time
• Experience level: Senior
• Salary: $40 - $50 per hour
• Degree requirement: High School Diploma
• Tech skills: Cloud
• Location requirements: Hybrid, Los Angeles, United States

About the role

• Senior Field Engineer maintaining and troubleshooting EV charging infrastructure for Terawatt. Developing maintenance programs and supporting electrification efforts to enhance customer experiences.

Responsibilities

• Perform advanced OEM testing, troubleshooting, repairs, and upgrades on a wide range of electrical equipment on Electric Vehicle infrastructure and facilities.
• Conduct detailed performance testing, including insulation resistance (megger) testing, thermal imaging, torque verification, and overall system evaluations to ensure optimal equipment reliability.
• Diagnose and resolve complex electrical and mechanical issues, including ground faults and system performance anomalies.
• Lead preventive and corrective maintenance activities, ensuring all site equipment operates safely and efficiently.
• Collaborate with the planning and scheduling team to maintain adherence to maintenance schedules and ensure timely, accurate completion of work orders.
• Review and interpret site manuals, technical drawings, and schematics to support effective service, troubleshooting, and maintenance operations.
• Accurately document all field activities, maintenance actions, and system findings in the work order system, ensuring timely reporting and follow-up with stakeholders.
• Provide expert-level service support across installation, commissioning, upgrades, retrofits, replacements, and end-of-life activities.
• Build and maintain strong customer relationships by delivering high-quality service, understanding customer needs, and ensuring satisfaction throughout the project lifecycle.
• Identify potential equipment failures, implement proactive corrective actions, and provide recommendations to prevent future recurrence.
• Communicate insights and suggestions for product, process, and quality improvements to internal teams to drive continuous operational excellence.
• Coordinate and ensure the availability of all required materials, tools, and parts to support service and maintenance activities.
• Uphold company safety standards by applying safe work practices, maintaining environmental responsibility, and reporting unsafe conditions or incidents.
• Maintain all required safety certifications, training, and continuing education necessary to remain current with industry standards and company requirements.
• Support business development efforts by identifying and communicating potential service or sales opportunities encountered in the field.

Requirements

• High school diploma or equivalent
• Minimum 5 years maintenance or electrical experience
• Must have and maintain a valid driver’s license and a safe and acceptable driving record according to company policy
• Knowledge of NFPA & the NEC
• Strong computer skills. Comfort with Microsoft, Google, CMS, and other cloud-based computing programs
• Ability to communicate and function well in a mobile office setting
• Must be reliable, have good initiative, committed, and quality focused