Werkstudent:in in Customer Success & Care bei No Bad Days Club in Berlin. Verantwortlich für B2B - Kundenbetreuung und CRM - Pflege.
About the role
- Customer Success Intern at Rue des Vignerons handling client relations and support duties. Collaborating on client satisfaction while working in a hybrid environment from Toulouse, France.
Responsibilities
- Contribute actively to the growth of Rue des Vignerons by managing our entire Customer Service and proactively participating in its improvement.
- You will have a dual role that will put you in contact with both our customers and partners.
- Support: You will respond to requests from individual or professional customers: Event organization Group reservations Specific booking requests Answering questions Guidance and advice.
- You will also ensure overall customer satisfaction for Rue des Vignerons clients.
- Strategic: You will support us in designing and implementing a structured customer service: Improving the customer journey Handling requests and creating reports Managing and leveraging CRM (HubSpot) Long-term perspective and tool enhancement.
- Commercial relations: You will assist Account Managers in managing their partner portfolios: o Monitoring and optimization o Support o Monitoring registrations and training o Updating winemaker profiles o Handling customer disputes.
Requirements
- You are dynamic, responsive, curious, and also organized and meticulous.
- You demonstrate autonomy but can work well in a team.
- You have a customer-focused mindset and a desire to do things well.
- You have strong writing skills, and good spelling is important!
- You are comfortable using the phone!
- You speak and write English.
- You are proficient with Excel and Google Sheets; some familiarity with HubSpot or Salesforce would be a plus!
- You have an interest in wine and tourism.
Benefits
- Monthly stipend equal to 15% of the French social security ceiling.
- Meal vouchers (tickets restaurant).
- Travel expenses reimbursed at 50% based on a public transport subscription.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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