Hybrid Working Student (Customer Success & Care)

at NBDC - No Bad Days Club

• Job title: Working Student (Customer Success & Care)
• Job type: Part Time
• Experience level: Entry level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Berlin, Germany

About the role

• Werkstudent:in in Customer Success & Care bei No Bad Days Club in Berlin. Verantwortlich für B2B-Kundenbetreuung und CRM-Pflege.

Responsibilities

• You are the primary point of contact for our B2B retailers and strategically develop existing partnerships.
• You analyze ordering behavior and maintain proactive contact with our B2B partners.
• You maintain our CRM meticulously, document relevant information transparently, and work closely with Sales, Marketing, and Operations to continuously improve processes around retailer communication and support.
• At the same time, you handle all D2C customer inquiries (orders, shipping, returns) conscientiously and with a solution-oriented approach.
• You also support the team in day-to-day operations, e.g., with administrative tasks, order processing, and internal coordination.

Requirements

• You are an enrolled student and live in Berlin.
• You can work 15–20 hours per week, spread over at least four days.
• You write and speak German at native level and have good English skills.
• You work in a structured, careful, and independent manner—especially with administrative tasks and when handling CRM and order data.
• You enjoy interacting with customers and retailers and think in a service- and solution-oriented way.
• Interest in e-commerce, customer success, or B2B is an advantage.
• Initial experience in customer service, a B2B environment, or commercial/administrative roles is a plus but not required.

Benefits

• Remote work.
• A steep learning curve with real insights into customer success, B2B sales, processes, and company building.
• Significant responsibility and the opportunity to implement your own ideas.
• Direct collaboration with a small, ambitious team without corporate structures.
• Attractive employee discounts on our products and the chance to grow with the brand long-term.