Training and Quality Specialist responsible for mentoring and developing talent at BCM One. Overseeing quality control and creating training programs in a hybrid role.
About the role
- Claims Training Consultant directing training programs for Claims staff and management at Auto Club Enterprises. Enhancing company objectives through targeted coaching and program development.
Responsibilities
- Take proactive steps, including technical and claims instruction as well as appropriate coaching, to support the achievement of designated claims and service objectives in all delivery channels.
- Coach employees; evaluate improvements, and provide further recommendations.
- Assist managers, supervisors and leads in employee skill assessments; researching and analyzing projects/assignments; analyzing business unit shortfalls; recommending developmental action plans for employees, management, and department.
- Research, develop, schedule and conduct information and skill building programs designed for employees.
- Support training initiatives (and training roll-outs) in classroom and one-on-one with employees ensuring that claims training activities are teaching claims representatives and support staff the characteristics and applications of company products and how to effectively handle claims.
- Develops training program follow-up to support on-the-job application of information and claims skills delivered during training.
- Maintains continual awareness of claims strategies and objectives, recommends claims training techniques, and consults with executives, senior management, and support departments which will assist in meeting claims goals.
- Assists in providing continuing two-way communications between ET&D and the operating units.
- Perform other duties and responsibilities as assigned or required.
- Analyze individual employee skills and knowledge, including claims handling techniques, identify gaps and provide recommendations to management.
- Provide one-to-one and group training, as well as seek alternative options and resources for training.
- Most work is performed without direct supervision. On occasion, the Field Development Consultant will seek direction from Supervisor, RAC, Manager, or Regional Manager to resolve complex issues/problems.
Requirements
- Bachelors Equivalent combination of education and experience
- 4-6 years Claims handling and/or corporate training Required
- Advanced written, verbal, and interpersonal skills required to communicate effectively at all levels within the organization.
- Moderate analytical and quantitative skills required.
- Advanced proficiency with standard IBM PC software including the Microsoft Office products, including Outlook, Word, PowerPoint, Excel, Project, and Access preferred.
- Advanced familiarity with Claims and negotiations techniques, technology, procedures, product, benefits and service, and member/customer relations management required.
- Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required
Benefits
- Health coverage for medical, dental, vision
- 401(K) saving plan with company match AND Pension
- Tuition assistance
- PTO for community volunteer programs
- Wellness program
- Employee discounts (membership, insurance, travel, entertainment, services and more!)
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