Hybrid Claims Training Consultant – Property

at AAA

• Job title: Claims Training Consultant – Property
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $72,700 - $96,800 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Boston, United States

About the role

• Claims Training Consultant directing training programs for Claims staff and management at Auto Club Enterprises. Enhancing company objectives through targeted coaching and program development.

Responsibilities

• Take proactive steps, including technical and claims instruction as well as appropriate coaching, to support the achievement of designated claims and service objectives in all delivery channels.
• Coach employees; evaluate improvements, and provide further recommendations.
• Assist managers, supervisors and leads in employee skill assessments; researching and analyzing projects/assignments; analyzing business unit shortfalls; recommending developmental action plans for employees, management, and department.
• Research, develop, schedule and conduct information and skill building programs designed for employees.
• Support training initiatives (and training roll-outs) in classroom and one-on-one with employees ensuring that claims training activities are teaching claims representatives and support staff the characteristics and applications of company products and how to effectively handle claims.
• Develops training program follow-up to support on-the-job application of information and claims skills delivered during training.
• Maintains continual awareness of claims strategies and objectives, recommends claims training techniques, and consults with executives, senior management, and support departments which will assist in meeting claims goals.
• Assists in providing continuing two-way communications between ET&D and the operating units.
• Perform other duties and responsibilities as assigned or required.
• Analyze individual employee skills and knowledge, including claims handling techniques, identify gaps and provide recommendations to management.
• Provide one-to-one and group training, as well as seek alternative options and resources for training.
• Most work is performed without direct supervision. On occasion, the Field Development Consultant will seek direction from Supervisor, RAC, Manager, or Regional Manager to resolve complex issues/problems.

Requirements

• Bachelors Equivalent combination of education and experience
• 4-6 years Claims handling and/or corporate training Required
• Advanced written, verbal, and interpersonal skills required to communicate effectively at all levels within the organization.
• Moderate analytical and quantitative skills required.
• Advanced proficiency with standard IBM PC software including the Microsoft Office products, including Outlook, Word, PowerPoint, Excel, Project, and Access preferred.
• Advanced familiarity with Claims and negotiations techniques, technology, procedures, product, benefits and service, and member/customer relations management required.
• Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required

Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts (membership, insurance, travel, entertainment, services and more!)