SS
Sample SupportsBilingual Behavior Specialist
Behavior Specialist providing support and therapy for individuals with disabilities in Longmont, Colorado. Join a diverse team in a flexible and supportive work environment.
About the role
- Ensure professional, accurate and timely processing of will call orders
- Serve customers by physically providing customers their completed print orders
- If presented with a customer concern or print issue, properly guide customers on next steps through the website and/or through Customer Experience
- Assist customers in navigating the 4over website as needed
- Maintain an organized storeroom by placing merchandise on appropriate shelves
- When not helping customers, Will Call will be responsible for assisting Customer Experience through other avenues (phone calls, emails, etc.)
- Demonstrate a sense of urgency and dedication to exceed customer expectations and earn customer loyalty through accuracy, efficiency, courtesy, and knowledge
- Handle complex requests with patience, professionalism, and empathy
- Listen actively and intently to gain a full understanding of the call; acknowledge key points and ask appropriate questions; interpret verbal cues to identify underlying concerns and motivations
- Dependent on location, unloading of pallets/truck deliveries may be required
- Dependent on location, forklift certification may be required and will be provided by company
- Complete and process all required tasks
- Regularly perform general housekeeping duties in your work area(s)
- Adhere to all safety policies and protocols and maintain a safe working environment
- Attend all department/company meetings
- Other duties as assigned
Requirements
- Bilingual (Spanish/English)
- High School Diploma or GED equivalency, required
- Forklift certified
- Strong work history (longevity)
- Minimum of one (1) year of Customer Service experience
- Preferred Printing or Wide Format experience, preferred
Benefits
- Health and Life Insurance- Medical, Dental, Vision, Life/AD&D Insurance, Disability, and Flexible Spending Accounts (FSAs) for Health Care and Dependent Care
- 4over pays 100% of the employee’s premium for his/her Basic Life/AD&D Insurance in the amount of 1x the employee's annual salary, up to $500,000
- Coverage will be effective on the 1st of the month following 1 month of continuous regular full-time employment
- 401(k) Retirement Plan- New employees are eligible to enroll the first of the month, following 1 month of employment
- Semi-annual open enrollment (January 1st and July 1st)
- Discretionary employer match; typically, 50% of employee deferrals up to 6% of compensation
- Immediate Vesting
- Holidays and PTO- 9 Paid Holidays
- Accumulating PTO to be used after 90-days of continuous and active full-time service
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