Medical Receptionist providing exceptional customer service and managing patient interactions at Texas Health Care PLCC. Responsible for scheduling, record maintenance, and front desk operations.
CC
Hybrid Bilingual Manager, Care Integration Team
Posted 3 months ago
About the role
- Manager for Care Integration Team at CenterWell leading nursing and community engagement for high-risk patients. Building partnerships for improved care coordination and patient outcomes.
Responsibilities
- Oversees day-to-day operations, quality chart audit reviews, recruiting/hiring, team management, and overall performance for Care Integration Team associates in the market.
- Ensures clinical program integrity at the market level and addresses performance and program improvement opportunities, escalating to Divisional Director as appropriate.
- Collaborates with market leader/key stakeholders to design market specific strategies, data analytics, and create action plans that will reduce acute and post-acute care utilization.
- Solicits/shares feedback with market leaders on team-based focus with attention given to success and opportunities to improve one care team culture and collaboration on high-risk patient management, at the market level.
- Effectively prioritizes patients with the market leaders who benefit the most from care management programs.
- Initiates and maintains relationships with community partners, including key community organizations, CenterWell/Conviva organizations (home health and pharmacy), and health care systems for strong clinical collaboration that will improve patient experience and overall population health outcomes.
- Accountability to key population health metrics, including quality, utilization and financial measures.
Requirements
- A current unrestricted Florida RN license or Social Work degree/license
- Bilingual in English/Spanish with the ability to speak, read and write in both languages without limitations or assistance
- 5 years or more prior nursing, case management, disease management and/or social work experience
- Must reside within the Tampa, FL area OR be willing and able to travel as frequently as needed to the market clinics based on business need
- At least 2 years of team management experience
- Experience working in primary care, acute care, ambulatory care and or value-based care organizations
Benefits
- Health benefits effective day 1
- Paid time off, holidays, volunteer time and jury duty pay
- Recognition pay
- 401(k) retirement savings plan with employer match
- Tuition assistance
- Scholarships for eligible dependent
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