Oversees day-to-day operations, quality chart audit reviews, recruiting/hiring, team management, and overall performance for Care Integration Team associates in the market.
Ensures clinical program integrity at the market level and addresses performance and program improvement opportunities, escalating to Divisional Director as appropriate.
Collaborates with market leader/key stakeholders to design market specific strategies, data analytics, and create action plans that will reduce acute and post-acute care utilization.
Solicits/shares feedback with market leaders on team-based focus with attention given to success and opportunities to improve one care team culture and collaboration on high-risk patient management, at the market level.
Effectively prioritizes patients with the market leaders who benefit the most from care management programs.
Initiates and maintains relationships with community partners, including key community organizations, CenterWell/Conviva organizations (home health and pharmacy), and health care systems for strong clinical collaboration that will improve patient experience and overall population health outcomes.
Accountability to key population health metrics, including quality, utilization and financial measures.
Requirements
A current unrestricted Florida RN license or Social Work degree/license
Bilingual in English/Spanish with the ability to speak, read and write in both languages without limitations or assistance
5 years or more prior nursing, case management, disease management and/or social work experience
Must reside within the Tampa, FL area OR be willing and able to travel as frequently as needed to the market clinics based on business need
At least 2 years of team management experience
Experience working in primary care, acute care, ambulatory care and or value-based care organizations
Benefits
Health benefits effective day 1
Paid time off, holidays, volunteer time and jury duty pay
Recognition pay
401(k) retirement savings plan with employer match
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