Customer Success Manager ensuring client satisfaction and success at Street Group. Supporting enterprise accounts in the rapidly growing property technology sector.
About the role
- Leading the Customer Success area at Dunas Capital, focusing on client engagement and community management. Structuring processes and strategies for customer retention and satisfaction.
Responsibilities
- Build, lead and scale the Customer Success function, with a special focus on customer community management to ensure engagement, value delivery and retention.
- Lead the CS team and oversee the client portfolio.
- Manage and develop customer communities (WhatsApp groups, forums and group interactions);
- Design strategies to increase engagement, retention and customer perceived value of the products;
- Structure and evolve the customer relationship lifecycle (onboarding, monitoring, renewal and expansion);
- Conduct strategic client interactions (check-ins, guidance and performance follow-up);
- Lead operational support, ensuring quality and responsiveness;
- Develop and monitor KPIs: churn, NPS, engagement and expansion/additional revenue;
- Create processes, rituals and materials (SOPs, playbooks, trainings);
Requirements
- Proven experience in Customer Success (preferably in SaaS, consulting or infoproducts);
- Experience managing communities (WhatsApp, Slack, etc.);
- Experience structuring CS teams and processes;
- Strong command of customer success metrics and KPIs;
- Experience with CRM and automation tools (HubSpot, Pipedrive, ClickUp, Make, etc.);
- Excellent verbal and written communication skills;
- Experience with mentoring or educational products (infoproducts);
- Experience with B2B clients (entrepreneurs, founders, executives);
- Knowledge of fundraising or the innovation/funding ecosystem is a plus.
Benefits
- Bonus
- Career progression plan
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
As a Customer Success Analyst, you'll ensure client satisfaction and achieve their goals through feedback and metric analysis. Join Track.co, a leader in client experience management.
Analyst managing digital application and CRM strategies for KFC brand. Ensuring performance and enhancing user experience across digital channels.
Analista de CRM & Conteúdo at ONODERA ESTÉTICA focused on customer journeys and blog content creation while ensuring clear communication. Requires CRM experience and attention to detail in a hybrid environment.
Customer Engagement Analyst focusing on customer data analysis and engagement metrics to improve experience, retention, and loyalty.
Client Success Associate handling post - sales account management and campus launches for Grubhub Campus services. Driving customer engagement and managing cross - functional teams for successful implementations.
Customer Success Specialist with Greek improving customer engagement and retention in fintech environment at myPOS. Focus on driving value and satisfaction through outreach and support across multiple markets.
Director leading Lewisville Customer Success Center, ensuring top customer service standards across touchpoints. Strong focus on performance metrics and continuous improvement.
Course Operations Manager overseeing TEC program delivery and supporting student success across multiple cohorts. Collaborating with faculty and TAs to ensure high - quality education delivery.
Manager overseeing CRM system operations for a leading healthcare company using Salesforce to enhance customer engagement. Ensuring platform stability and supporting commercial stakeholders across multiple business units.