Messaging Operations Manager focusing on pricing and vendor management for messaging products. Driving operational efficiency and enhancing deal execution within the Revenue Operations team.
About the role
- Operational Excellence Executive managing service delivery and client escalations for Hub Operations. Ensures consistent service quality and coordinates with regional and functional teams for Hub and DA management clients.
Responsibilities
- Ensure consistent and efficient execution of hub services for assigned clients across all regions.
- Act as the operational partner for clients, managing escalations, monitoring service KPIs.
- Ensure seamless coordination across regional and functional teams.
- Work with onboarding to ensure correct system setup & mapping of processes.
- Coordinate with internal teams (IT, hub teams and senior management) to ensure timely resolution and transparent communication.
- Track service delivery KPIs, SLAs, and operational metrics; proactively identify gaps and implement corrective measures.
Requirements
- Able to commute to London office twice a week.
- Ability to prioritise tasks and ensure deadlines are met / maintained.
- Ensuring timely response / resolution to customer queries.
- Detailed understanding of how a centralised Hub team works.
- Understanding of a port call process and the importance / impact of timebars, delays in payments etc.
- Ability to train different departments on systems / hub functionality to ensure closer working relationships and understanding of difficulties in processes.
- Knowledge of shipping and the roles of the customers, local agent, hub teams and how they all work together.
- Ability to prepare and present information to customers in a clear and concise manner.
- Knowledge of how to interpret data to present improvements / process changes to benefit the customer experience.
- Willingness to travel to meet customers face to face to present information and contribute toward discussions in driving improvements to processes etc.
Benefits
- A diverse range of benefits, depending on your geographical location.
- A place to grow your career - we’ll help you set big goals and exceed them.
- Competitive salary package.
- Work with talented, committed, and supportive teammates.
- Value Award celebration events.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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