Hybrid Operations Specialist

at TeamViewer

• Job title: Operations Specialist
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Clearwater, United States

About the role

• Operations Specialist at TeamViewer providing operational coordination for hardware logistics and professional services. Collaborating cross-functionally to deliver high-quality customer experience in a hybrid role.

Responsibilities

• Supports global delivery execution by providing day-to-day operational coordination across hardware logistics and professional services operations
• Provides support for project governance, Frontline hardware order fulfillment, Frontline licensing
• Partners cross-functionally with Finance, Procurement, Sales, Solution Engineering, and other back-office teams
• Continuously reviews and improves processes and procedures, applies a “work smarter” mindset through automation and operational efficiency
• Helps ensure a consistent, high-quality customer experience
• Coordinates end-to-end hardware order fulfillment operations by creating POs
• Monitors and updates the software installation requirements for hardware per customer requirement
• Participates in inventory exercises, supports compliance documentation required by customs
• Addresses sales, procurement, and customer concerns regarding hardware logistics
• Participates in discussions to drive solutions and continuously improve processes
• Drives a “work smarter” mindset by identifying opportunities for automation and self-service

Requirements

• Proven experience in problem-solving roles supporting internal customers and vendors
• Ability to work independently and as part of a team
• Strong analytical and critical thinking skills
• Intermediate skills in Outlook, Word, Excel – basic skills in PowerPoint
• Familiarity with creating, updating, and supporting online ticket queues
• Essential for liaising with stakeholders and team members
• Important for managing multiple tasks, deadlines, and order documentation
• Ability to build strong relationships with team members and stakeholders
• Capable of working in a team individually and across multiple time zones

Benefits

• Competitive compensation including stock-based options
• Flexible PTO and paid holidays
• 401(k) with employer matching
• Comprehensive Health insurance package including 100% employer-paid medical coverage
• Up to 12 weeks of Parental Leave
• Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
• Quarterly team events and companywide celebrations
• Open door policy, no dress code rules, frequent all Hands and Leadership Lunches