Service Process Trainee supporting financial advisors and clients at Ameriprise India. Responsible for processing service requests and coordinating communication effectively.
AL
Hybrid Senior Technical Operations Analyst
Posted 2 hours ago
About the role
- Operations Engineer supporting infrastructure environment and monitoring events in Windows and VMware. Responsible for incident resolution, performance monitoring, and documentation in a hybrid work setting.
Responsibilities
- Support the infrastructure environment by pro-actively monitoring infrastructure events.
- Effectively respond to and coordinate resolution of issues, and manage change within the server and storage environments.
- Perform the tasks related to the Windows and VMware operations related tasks.
- Perform the New VM provisioning, Decommissioning and windows upgrade etc.
- Perform moderately difficult and independent assignments in the troubleshooting, problem diagnosis, problem resolution and ongoing production support for one or more technologies.
- Pro-actively monitor the stability and performance of various technologies within area of expertise and drive appropriate corrective action prior to an incident or problem occurring.
- Actively collaborate with fellow members of the team and contractors/vendors on bridge calls to prevent or resolve incidents/problems in an expeditious manner.
- Recommend, deploy and document strategies and solutions for problems/incidents based upon comprehensive and thoughtful analysis of business goals, objectives, requirements and existing technologies.
- Independently identify key issues, patterns and deviations during the analysis.
- Participate and provide input in the continual refinement of processes, policies and best practices to ensure the highest possible performance and availability of technologies.
- Create, maintain and update documentation including troubleshooting guides, procedure/support manuals, and communication plans.
- Continuously develop specialized knowledge and technical subject matter expertise by remaining apprised of Industry trends, the direction of emerging technologies, and their potential value to the business.
- Perform ITIL operations like change, Incident & problem management within the Service Now.
- Contribute development of execution of operational reporting including daily health check reports, capacity/performance reports, and incident/problem reports.
Requirements
- Degree in Computer Science, Engineering, or equivalent academic qualification.
- 3 – 6 years of professional experience in administration, configuration & support of Windows Server 2016, 2019 & 2022 platform
- Should have hands-on experience in writing Automation in Ansible, PowerCli or PowerShell.
- Should have experience working with different vendors like VMware, Cisco, Dell & HP.
- Should have experience with team and project management.
- Should have worked in the Agile environment and has knowledge of Scrum, sprints etc.
- Mandatory: Should have adequate exposure & proficiency in managing VMware vSphere 7.x environment (clusters/farms).
- Mandatory: Candidate should have worked in Level 2 (L2) or L3 Server Support Team for minimum 3 years
- Optional: Should have adequate experience & skill in manage AWS Cloud Environments & Hybrid Environment (Training on AWS SysOps Track would be an advantage)
- Candidate must preferably be from Production Support background having managed infrastructure hosted across diverse geographies.
- He should be familiar with activities like Patching, Upgrades, Migration, Refresh , etc.
- Should have ample exposure to IT environments governed by ITIL framework. Change, Incident (RCA) & Problem Management-related activities should be component of candidate’s responsibilities.
- Prior exposure towards ServiceNow is desirable
- Strong attention to detail and with ability to focus on quality and efficiency.
- Ability to communicate and articulate technical information across various organizational levels
- Highly innovative problem solver with strong analytical and customer service abilities required.
- High reasoning aptitude and ability to quickly understand complex operating environments.
- Strong thought leadership and motivation with the ability to work independently.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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