Director of Service Operations managing Fort McKay branch performance and customer relationships at Finning. Championing safety, people development, and operational excellence in complex service environments.
About the role
- Community Operations Specialist managing community engagement and user interaction for AI company in Japan. Collaborating with global teams to enhance user experience.
Responsibilities
- Serve as the voice of our brand in our Japanese online communities, actively engaging with users, answering questions, and enforcing community guidelines to ensure a safe and constructive environment.
- Act as a first responder for user-reported issues, troubleshooting problems, and escalating complex bugs with clear, concise data to our global Product and Engineering teams.
- Champion the voice of our Japanese users by analyzing community conversations to identify unique local trends, synthesize feedback, and deliver actionable insights that influence our product roadmap.
- Help build and scale our Japanese community programs, from planning and hosting local user get-togethers and offline events to identifying and nurturing online super users to foster a vibrant ecosystem.
- Partner with regional (JP) and global teams (Marketing, Product) to execute community-facing initiatives, ensuring our product launches, surveys, and events resonate with the Japanese market.
Requirements
- Native-level fluency in Japanese (written and spoken) is mandatory for community engagement, and professional proficiency in English is required for internal collaboration.
- 1+ years of experience in a customer-facing role (e.g., community, technical support, customer success, or event coordination).
- A genuine passion for and curiosity about AI, software, or consumer technology products.
- A strong sense of empathy and outstanding interpersonal skills, with the ability to build rapport with users both online and in-person.
- Excellent organizational skills with a proactive, hands-on attitude and the demonstrated ability to manage small-scale projects or events independently.
Benefits
- イノベーションとチームワークを重視する企業文化
- 継続的な学びとキャリア成長を支援
- グローバル環境での経験と市場競争力のある報酬
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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