risk

Desjardins is a leading financial cooperative in North America, offering a wide range of financial and insurance services across Canada. Its services include personal and business banking accounts, credit cards, mortgages, loans, savings and investments, as well as auto and home insurance, among others. Desjardins is known for its focus on responsible investment and supporting local economies. It provides members with the opportunity to participate in decision-making processes and emphasizes commitment to the community and youth development.

Desjardins Group is the largest cooperative financial group in North America and the fifth largest cooperative financial group in the world, with assets of $435.8 billion as at March 31, 2024. It was named one of Canada's Best Employers by Forbes magazine and by Mediacorp. To meet the diverse needs of its members and clients, Desjardins offers a full range of products and services to individuals and businesses through its extensive distribution network, online platforms and subsidiaries across Canada. Ranked among the world's strongest banks according to The Banker magazine, Desjardins has some of the highest capital ratios and credit ratings in the industry and the first according to Bloomberg News.

Desjardins

• Prevent, analyze and develop guidelines for suspicious and fraudulent transactions
• Assist with compliance, internal controls, crisis management and security of personal information and property
• Lead and influence development projects and strategic initiatives across multiple sectors
• Advise clients and partners on positioning, planning, development, execution and monitoring of strategic projects
• Develop and update policies, standards, models and programs
• Identify, analyze, diagnose and address major issues and make recommendations to decision-making bodies
• Represent unit before senior management committees and negotiate on behalf of Desjardins
• Serve as subject matter expert, resource person and coach for senior management

Senior Advisor, IT Operational Risk

Senior operational risk advisor at Desjardins leading fraud prevention, compliance, and strategic risk initiatives across business units

operations

Equinix (Nasdaq: EQIX) is the world’s digital infrastructure company™, enabling digital leaders to harness a trusted platform to bring together and interconnect the foundational infrastructure that powers their success. Equinix enables today’s businesses to access all the right places, partners and possibilities they need to accelerate advantage. With Equinix, they can scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value.

Equinix

• Responsible for overseeing and optimizing the Incident and Problem processes
• Develop, implement and maintain Incident and Problem process documentation including process directives, procedural workflows, and instruction guides
• Drive process improvements and recommend options and technical solutions for future Incident and Problem process design/changes that increase efficiencies on the ServiceNow platform while considering impact and integrity of the platform
• Elicit requirements through different forums, ensuring the right questions are asked to produce essential requirement information to help align business needs with a technical solution on the ServiceNow platform
• Document and map current Incident and Problem processes and perform gap analyses against best practice, using industry standard techniques and frameworks such as Lean and ITIL
• Manage a continuous improvement cycle with Incident data trending and Root Cause Analysis regarding operational issues, scheduled service improvements and planned activities; while identifying areas for process and platform improvements, driving initiatives to enhance efficiency and effectiveness
• Guide and execute on relevant training and communication content design including the creation, maintenance and delivery of the content and materials
• Define and collect metrics to understand trends; develop and execute plans to mitigate symptoms while providing disciplined tracking and reporting according to standards
• Coordinate multiple and competing priority efforts using flexibility to adjust in changing requirements, schedules and priorities
• Use business, process and technical expertise to assist with managing key processes and technologies
• Provide support with the implementation of agreed remedies and preventive measures including reporting regarding current state of Incidents and Problems
• Manage prioritized ServiceNow backlog using Agile methods, and plan deployment dates with business stakeholder alignment
• Influence and liaise with business and technical resources, with varying disciplines, to ensure balance between process-based solutions and right-fit system design in ServiceNow

Incident and Problem Process Manager

Incident and Problem Process Manager driving ServiceNow-based ITSM improvements at Equinix. Oversee incident/problem processes, documentation, gap analysis, and continuous improvement.

architect

Evolving Web is a digital agency specializing in web development, design, and digital strategy. The company offers a range of services including audit services, strategy development, design, technology implementation, marketing, and maintenance & support. Evolving Web is known for its expertise in Drupal and WordPress development and serves various sectors including government, higher education, non-profits, and healthcare. They focus on creating accessible, high-impact digital experiences and helping clients adapt and thrive in the digital landscape. Some of their notable projects include collaborations with Princeton University, Planned Parenthood, and Georgia Tech Library.

Evolving Web is your Open Source Web Agency. We take a collaborative, tech-driven approach to digital, helping our clients build flexible websites and apps with Drupal.Founded by leaders in the Drupal community and staffed by passionate problem solvers with solid expertise, Evolving Web helps clients uncover transformative digital solutions for business. Our work is powered by an open source community in constant evolution.Our collaborative approach has helped organizations both large and small. We’ve launched successful projects for numerous universities, businesses, non-profits and cultural organizations, such as Princeton University Press, McGill University, Western Digital, and the Linux Foundation.Our methodology is multidisciplinary, providing industry-leading expertise in UX, content strategy, tech know-how and design excellence to match client needs. We supply the full range of front-end and back-end development necessary for resilient digital builds.Evolving Web also provides industry-leading Drupal training for clients, including professional courses for developers, project managers, content marketers and site admins so you can get the most out of Drupal.More than digital experts, we’re problem-solving partners, committed to providing support and knowledge for clients, so their businesses grow.We invite you to get in touch!

Evolving Web

• Work closely with developers, designers, project managers and clients to create websites and apps that improve organizations and communities
• Work with a team of developers, designers, and project managers
• Scope and architect technical solutions with internal and client teams
• Create documentation for internal use and for clients (technical specifications, scope documents)
• Advise and manage teams to produce measurable results
• Take ownership of project success, including meeting requirements, timelines and budgets (with project managers)
• Participate in pre-sales scoping and project estimation
• Prepare and conduct technical workshops to refine project scope
• Train technical and non-technical teams on solutions and present reports
• Contribute to the company culture and share knowledge across the team

WordPress Architect

Lead WordPress technical architecture for Evolving Web's accessible enterprise websites. Scope solutions, mentor teams, and ensure project delivery and performance.

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