Onsite Support Administrator providing technical support for DISA operations and systems migration. Collaborating with users to resolve technical issues and enhance customer satisfaction.
About the role
- Workplace Administrator for Naked Wines providing IT support globally to staff. Managing hardware, software, and infrastructure for optimal workplace performance.
Responsibilities
- Triaging incoming support requests and serve as the IT Workplace point of contact;
- Handling incidents and service requests within agreed Service Level Agreements (SLA);
- Creating and maintaining self help articles within our Tech Hub;
- Performing hardware and software troubleshooting including laptop failure and software reinstallation;
- Managing and administering our user management platforms including Google Workspace, Slack, Ring Central and Office 365;
- Assisting Service Management leads in identifying opportunities for future improvements and developing our strategic roadmap;
- Contributing to the successful delivery of Service Management projects through timely completion of assigned tasks;
- Procurement, installation and life-cycle maintenance of IT hardware and software (Mac, Chromebooks & peripherals).
Requirements
- Experience: At least 12 months previous experience of providing technical hardware support. Previous experience working in a global organization.
- Knowledge: Good understanding of supporting MacOS and Google Chrome environments; Familiarity with standard software applications, including MS Office Suite (O365), and Google Workspace. ITIL v4 Foundation or above.
- One Team Mindset: You see beyond individual achievement and work to ensure the whole team succeeds; familiarity with working across disciplines and across multiple time zones; self motivated and disciplined.
- Communication Skills: Ability to communicate effectively with non-technical stakeholders.
- Discipline: The globally distributed nature of our team means you may find yourself working without a direct line of command present. You need to be able to retain your high standard of work with or without supervision.
Benefits
- Compensation- $55-$65k
- Annual Bonus
- Health, Dental, and Vision Insurance – 90% employee coverage, 60% dependent coverage. Eligible from day 1.
- Holiday allowance – 34 days of paid time off, including 20 days of accrued paid time off (PTO) and 12 paid company holidays. Paid time off also includes your Birthday, plus one additional day for volunteer efforts.
- Retirement plan – 4% employer match. Eligible from day 1.
- Wine allowance – $50 a month towards your Nakedwines.com account
- Gym contribution – Up to $25 a month towards a gym membership
- Personal Pathways – Naked will pay up to $500 annually towards training on any topic you may be interested in pursuing (doesn't have to be work-related)
- Company Share Plan
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