Customer Success Manager enhancing client outcomes through bridge building in facility management software. Supporting public organizations with a focus on relationship management and software training.
About the role
- Webentwickler bei atlantis dx GmbH konzipiert und implementiert CRM- und Customer Service-Lösungen. Arbeitet im Team an individuellen Anpassungen, einschließlich SugarCRM und Zendesk.
Responsibilities
- Design and technical implementation of CRM and customer service solutions based on SugarCRM and Zendesk
- Customizing web-based SugarCRM and Zendesk solutions according to client requirements
- Development of custom extensions and adaptations using PHP and JavaScript
- Integration and connection of third-party systems via REST
- Participation in client workshops to capture and analyze requirements
- Implementation through to go-live in coordination with our team and clients; ongoing customer support and further development after rollout
Requirements
- Good PHP skills
- Experience with web technologies HTML, CSS, JavaScript
- Experience working with relational database systems, particularly MySQL
- Experience with SugarCRM and/or Zendesk or similar solutions is an advantage
- Experience with common development methodologies and versioning/deployment tools
- Very good German language skills
Benefits
- A strong team with a shared vision
- Competitive salary and career advancement opportunities
- A secure, modern workplace
- Hybrid work model: mix of home office and our Hamburg office
- Flexible working hours with respect for work–life balance
- Chill-out lounge with table tennis, PlayStation, darts & foosball
- Company pension plan & supplemental health insurance
- Fun team events and training opportunities
- And much more — feel free to explore our careers page for details!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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