Hybrid VP, Remediation Coordination Leader

at Synchrony

• Job title: VP, Remediation Coordination Leader
• Job type: Full Time
• Experience level: Senior
• Salary: $150,000 - $250,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Cincinnati, United States

About the role

• VP, Remediation Coordination Leader responsible for end-to-end delivery of remediation initiatives at Synchrony. Leading decentralized teams and driving organizational alignment and improvement.

Responsibilities

• Provide visionary leadership to an organization made up of multiple teams representing each key functional area, ensuring strong collaboration, accountability, and alignment.
• Unify and scale a decentralized remediation function into a high-performing, collaborative, enterprise-wide team.
• Serve as the enterprise expert in the delivery of complex, cross-functional remediation initiatives, accountable for successful outcomes across the organization.
• Architect, build, and refine the delivery framework for all consumer remediation initiatives, incorporating agile methodologies to enable rapid adaptation, transparency, and continuous improvement.
• Establish and oversee comprehensive monitoring and escalation protocols to proactively identify risks, resolve issues, and facilitate effective governance.
• Ensure consistent, timely, and transparent updates to all relevant stakeholders, enabling alignment, trust, and shared accountability.
• Effectively resolve competing priorities across multiple business functions, using a combination of creative problem-solving and diplomacy to achieve optimal outcomes.
• Develop innovative strategies and processes to support the new remediation policy, fostering an environment of change management and ongoing process optimization.
• Act as the principal liaison for all senior-level escalations and governance-related issues, representing remediation in leadership forums and executive discussions.
• Collaborate closely with cross-functional stakeholders and senior executives to drive best-in-class remediation outcomes and champion organizational change.
• Support regulatory, Internal Audit and various oversight and governance requests.
• Perform other duties and/or special projects as assigned.

Requirements

• Bachelor’s degree in Business Management, Operations, or related discipline with 7+ years of consumer servicing leadership experience; in lieu of degree, minimum of 11+ years of experience in consumer servicing leadership
• 8+ years of experience leading large strategic initiatives and transformative projects
• 5+ years of experience in a heavily regulated financial services environment
• Flexibility to be available for in person engagement activities such as business or team meetings, hosting round tables; as well as remote events as needed.
• Ability to travel up to 10% of the time, if needed.

Benefits

• Health insurance
• Retirement plans
• Flexible work arrangements
• Professional development
• Annual bonuses