AVP overseeing performance of fraud models and conducting data analytics at Synchrony. Collaborating cross - functionally to develop action plans and improved monitoring reporting.
About the role
- VP, Remediation Coordination Leader responsible for end-to-end delivery of remediation initiatives at Synchrony. Leading decentralized teams and driving organizational alignment and improvement.
Responsibilities
- Provide visionary leadership to an organization made up of multiple teams representing each key functional area, ensuring strong collaboration, accountability, and alignment.
- Unify and scale a decentralized remediation function into a high-performing, collaborative, enterprise-wide team.
- Serve as the enterprise expert in the delivery of complex, cross-functional remediation initiatives, accountable for successful outcomes across the organization.
- Architect, build, and refine the delivery framework for all consumer remediation initiatives, incorporating agile methodologies to enable rapid adaptation, transparency, and continuous improvement.
- Establish and oversee comprehensive monitoring and escalation protocols to proactively identify risks, resolve issues, and facilitate effective governance.
- Ensure consistent, timely, and transparent updates to all relevant stakeholders, enabling alignment, trust, and shared accountability.
- Effectively resolve competing priorities across multiple business functions, using a combination of creative problem-solving and diplomacy to achieve optimal outcomes.
- Develop innovative strategies and processes to support the new remediation policy, fostering an environment of change management and ongoing process optimization.
- Act as the principal liaison for all senior-level escalations and governance-related issues, representing remediation in leadership forums and executive discussions.
- Collaborate closely with cross-functional stakeholders and senior executives to drive best-in-class remediation outcomes and champion organizational change.
- Support regulatory, Internal Audit and various oversight and governance requests.
- Perform other duties and/or special projects as assigned.
Requirements
- Bachelor’s degree in Business Management, Operations, or related discipline with 7+ years of consumer servicing leadership experience; in lieu of degree, minimum of 11+ years of experience in consumer servicing leadership
- 8+ years of experience leading large strategic initiatives and transformative projects
- 5+ years of experience in a heavily regulated financial services environment
- Flexibility to be available for in person engagement activities such as business or team meetings, hosting round tables; as well as remote events as needed.
- Ability to travel up to 10% of the time, if needed.
Benefits
- Health insurance
- Retirement plans
- Flexible work arrangements
- Professional development
- Annual bonuses
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