VP, Hub Leader managing the Global Servicing team in Phoenix, Arizona. Overseeing performance metrics and budget management with a focus on customer experience.
About the role
- VP of Client Management at Jellyfish leading client relationships and strategies. Driving agency solutions and partnership growth with a focus on innovation and performance excellence.
Responsibilities
- Lead overarching client strategies, ensuring sustained business growth and long-term success across a wide book of business
- Establish and maintain relationships with C-suite and senior decision-makers both internal and external, driving retention, satisfaction, and revenue expansion
- Lead the outcomes of client strategies, ensuring all teams are working towards the same goals
- Drive new product activation, market expansion, and increased client spend
- Serve as the ultimate escalation point for client issues, ensuring challenges are resolved efficiently
- Streamline processes, improve workflows, and ensure consistency across client accounts
- Collaborate with leadership to oversee key Capability workstreams and improvements
- Lead, mentor, and develop senior team members to drive high performance
- Deliver SMART goals quarterly performance reviews to all direct reports and review all line managers performance reviews in hub ownership
- Identify & deliver growth or performance improvement opportunities to team members in their hub ownership
Requirements
- 15+ years experience in client management at an agency, publication or brand
- At least 5+ years of management/team leadership experience
- Subject matter expertise, from platform knowledge to development and successful execution of retainers and campaigns
- Ability to think big and develop long-term client and agency plans
- Ability to prioritize and effectively delegate and manage multiple jobs simultaneously
- Able to work well under pressure and in a fast-paced environment
- Agency experience is a must.
Benefits
- You'll be eligible to join our discretionary annual bonus scheme and 401k retirement plan.
- Have peace of mind with our healthcare, vision and dental insurance, plus short and long-term disability and life cover.
- Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.
- Accumulate one paid day each month (2 hours per week) for self-development and access to Jellyfish Learn.
- Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers.
Job title
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Degree requirement
No Education Requirement
Location requirements
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