IT Operations Engineer responsible for system stability and performance at Gojob, managing IT infrastructure and providing internal support.
About the role
- VP of Operations overseeing day-to-day operations and strategic initiatives for company growth. Role includes process automation and leadership development for operational excellence.
Responsibilities
- Develop and implement operational strategies and goals that align with business objectives and market growth opportunities.
- Collaborate with executive leadership to identify new operational capabilities, market trends, and process innovations.
- Deliver annual operational plan within 90 days of fiscal year start; achieve at least 90% of targeted strategic milestones each year.
- Oversee all aspects of order fulfillment, ensuring on-time delivery, accuracy, and exceptional customer experience.
- Continuously improve supply chain and logistics to meet evolving client demands.
- Lead initiatives to implement Robotic Process Automation (RPA) and other digital tools to streamline workflows, reduce manual effort, and improve accuracy.
- Identify operational bottlenecks and leverage technology-driven solutions to enhance scalability.
- Directly mentor and develop department managers, ensuring they have the tools, skills, and leadership mindset to effectively manage their teams.
- Foster a high-performance culture centered on accountability, collaboration, and continuous learning.
- Manage budgets for operational activities to ensure strong ROI.
- Track and report on operational performance metrics to measure progress and inform decision-making.
Requirements
- Bachelor’s degree in Business Administration, Operations Management, Supply Chain, or related field
- 8+ years of progressive operations management experience, including at least 3 years in a senior leadership role.
- Proven success in implementing process automation (including RPA) and scaling operational capabilities.
- Strong track record in order fulfillment, supply chain optimization, and operational strategy.
- Exceptional leadership skills with experience mentoring and developing managers.
- Excellent problem-solving, analytical, and data-driven decision-making abilities.
- Outstanding communication and interpersonal skills, with the ability to influence at all levels.
- Ability to thrive in a fast-paced, high-growth environment.
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