About the role

  • Develop and implement operational strategies and goals that align with business objectives and market growth opportunities.
  • Collaborate with executive leadership to identify new operational capabilities, market trends, and process innovations.
  • Deliver annual operational plan within 90 days of fiscal year start; achieve at least 90% of targeted strategic milestones each year.
  • Oversee all aspects of order fulfillment, ensuring on-time delivery, accuracy, and exceptional customer experience.
  • Continuously improve supply chain and logistics to meet evolving client demands.
  • Lead initiatives to implement Robotic Process Automation (RPA) and other digital tools to streamline workflows, reduce manual effort, and improve accuracy.
  • Identify operational bottlenecks and leverage technology-driven solutions to enhance scalability.
  • Directly mentor and develop department managers, ensuring they have the tools, skills, and leadership mindset to effectively manage their teams.
  • Foster a high-performance culture centered on accountability, collaboration, and continuous learning.
  • Manage budgets for operational activities to ensure strong ROI.
  • Track and report on operational performance metrics to measure progress and inform decision-making.

Requirements

  • Bachelor’s degree in Business Administration, Operations Management, Supply Chain, or related field
  • 8+ years of progressive operations management experience, including at least 3 years in a senior leadership role.
  • Proven success in implementing process automation (including RPA) and scaling operational capabilities.
  • Strong track record in order fulfillment, supply chain optimization, and operational strategy.
  • Exceptional leadership skills with experience mentoring and developing managers.
  • Excellent problem-solving, analytical, and data-driven decision-making abilities.
  • Outstanding communication and interpersonal skills, with the ability to influence at all levels.
  • Ability to thrive in a fast-paced, high-growth environment.

Job title

VP of Operations

Job type

Experience level

Lead

Salary

$160,000 - $195,000 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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