Lead strategic client engagements from post-sale to successful outcomes, ensuring high-quality delivery
Build and scale operational frameworks that support Beam’s growth across multiple enterprise accounts
Partner with Sales and Solutions to align on customer goals and delivery plans
Manage and mentor a growing operations and delivery team over time
Introduce systems for accountability, tracking, and decision-making across implementation workstreams
Navigate complex enterprise environments with confidence, balancing internal velocity with customer needs
Operate as the connective tissue across teams, translating strategy into action
Requirements
5+ years of experience in operations, delivery, or program management within a technology-driven environment
Experience leading cross-functional teams or projects involving enterprise customers
A background in consulting, customer success, or internal strategy roles is a plus
Strong execution skills: can manage competing priorities, resolve blockers, and maintain momentum
Comfort working with technical teams and engaging in conversations about architecture, integrations, and scope
Excellent communication and stakeholder management skills, internally and externally
High comfort with ambiguity and iteration, you bring structure without slowing things down
**Nice to Have**
Background in AI/ML implementations or SaaS automation platforms
Experience scaling a delivery or implementation team from early stages
Familiarity with Salesforce, ServiceNow, SAP, or similar enterprise ecosystems
German language skills (a plus for key customer relationships)
Based in or open to relocating to Berlin or Munich
Benefits
At Beam, we’re building an environment where ambitious people can do their best work, with clarity, purpose, and room to grow.
We’re thoughtful about what we build, how we work, and who we hire.
The problems we’re solving are real.
The systems we’re building are complex.
And the people here care deeply, about craft, about speed, and about doing work that actually matters.
You won’t find rigid hierarchies or endless process here.
You’ll find high trust, high standards, and a team driven by curiosity, ownership, and long-term thinking.
**Our culture is shaped by our values in action:**
**AI-native thinking:** Every teammate thinks in agentic workflows, uses AI tools daily, and looks for leverage through automation. AI isn’t just what we build, it's how we operate.
**Customer obsession:** We build with urgency and empathy, speak to customers early and often, and measure success through their outcomes.
**Speed as a habit:** We ship fast, learn faster, and prioritise unblocking over perfection. We favour small experiments with tight feedback loops.
**Leverage-focused execution:** We hire high-impact players, invest in the 20% that drives 80% of results, and value candid feedback.
**Highly aligned, loosely coupled:** We align on outcomes, not tasks. You’ll work independently, but never in isolation.
**Data-driven, human-guided:** We seek clarity over comfort, speak up early, and use feedback to grow together.
If this sounds like the kind of work you want to do and the kind of team you want to grow with, we’d love to hear from you!
UK Operations Manager supporting UK service line leads in delivering strategy at fast - growing advisory firm. Driving efficiency and operational effectiveness within the UK business.
Operations Services Data Specialist assisting the Managed Services Operations team in maintaining data integrity and supporting daily operations with Restaurant365 software.
Loan Operations Manager overseeing mortgage portfolio management operations at TD. Managing staff, budgets, and improving processes within Loan Operations team.
Operations Supervisor directing daily operations for building services in Detroit/Canton, MI. Leading field operations support and ensuring compliance and operational excellence.
Deal Desk and Commercial Operations Manager at SOPHiA GENETICS, managing contracts and collaborations for cancer and rare disease solutions. Driving proposals and process improvements in a hybrid work environment.
Operations and Analytics Associate responsible for workflow management and support for ACA’s Managed Service Division. Tracking client deliverables and project scheduling in a team environment.
Associate Operations Correspondence Analyst part of the Operations Correspondence Templates team at Sun Life. Implementing and maintaining templates required for operational correspondence based on regulatory requirements.
Assistant Vice President in Treasury Operations Services leading department for Sumitomo Mitsui Banking Corporation. Supporting growth and compliance strategies for operational excellence in the banking sector.
Director of Asia Pacific Settlement Operations at Mastercard leading a team in daily payment processing and bank relationships. Ensuring operational excellence across settlements and liquidity management with 24/7 global support.
Senior Cloud Engineer managing and optimizing AWS and Azure cloud platforms for Mastercard. Collaborating with teams to ensure secure, efficient operations and robust cloud security.