Hybrid VP of Operations

at Beam AI

• Job title: VP of Operations
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: ServiceNow
• Location requirements: Hybrid, Berlin, Germany

About the role

• VP of Operations leading delivery and execution of critical client-facing initiatives at Beam. Managing operations and cross-functional teams for successful outcomes in a technology-driven environment.

Responsibilities

• Lead strategic client engagements from post-sale to successful outcomes, ensuring high-quality delivery
• Build and scale operational frameworks that support Beam’s growth across multiple enterprise accounts
• Partner with Sales and Solutions to align on customer goals and delivery plans
• Manage and mentor a growing operations and delivery team over time
• Introduce systems for accountability, tracking, and decision-making across implementation workstreams
• Navigate complex enterprise environments with confidence, balancing internal velocity with customer needs
• Operate as the connective tissue across teams, translating strategy into action

Requirements

• 5+ years of experience in operations, delivery, or program management within a technology-driven environment
• Experience leading cross-functional teams or projects involving enterprise customers
• A background in consulting, customer success, or internal strategy roles is a plus
• Strong execution skills: can manage competing priorities, resolve blockers, and maintain momentum
• Comfort working with technical teams and engaging in conversations about architecture, integrations, and scope
• Excellent communication and stakeholder management skills, internally and externally
• High comfort with ambiguity and iteration, you bring structure without slowing things down
• **Nice to Have**
• Background in AI/ML implementations or SaaS automation platforms
• Experience scaling a delivery or implementation team from early stages
• Familiarity with Salesforce, ServiceNow, SAP, or similar enterprise ecosystems
• German language skills (a plus for key customer relationships)
• Based in or open to relocating to Berlin or Munich

Benefits

• At Beam, we’re building an environment where ambitious people can do their best work, with clarity, purpose, and room to grow.
• We’re thoughtful about what we build, how we work, and who we hire.
• The problems we’re solving are real.
• The systems we’re building are complex.
• And the people here care deeply, about craft, about speed, and about doing work that actually matters.
• You won’t find rigid hierarchies or endless process here.
• You’ll find high trust, high standards, and a team driven by curiosity, ownership, and long-term thinking.
• **Our culture is shaped by our values in action:**
• **AI-native thinking:** Every teammate thinks in agentic workflows, uses AI tools daily, and looks for leverage through automation. AI isn’t just what we build, it's how we operate.
• **Customer obsession:** We build with urgency and empathy, speak to customers early and often, and measure success through their outcomes.
• **Speed as a habit:** We ship fast, learn faster, and prioritise unblocking over perfection. We favour small experiments with tight feedback loops.
• **Leverage-focused execution:** We hire high-impact players, invest in the 20% that drives 80% of results, and value candid feedback.
• **Highly aligned, loosely coupled:** We align on outcomes, not tasks. You’ll work independently, but never in isolation.
• **Data-driven, human-guided:** We seek clarity over comfort, speak up early, and use feedback to grow together.
• If this sounds like the kind of work you want to do and the kind of team you want to grow with, we’d love to hear from you!