Sales & Operations Lead optimizing customer journey from lead conversion to servicing. Driving initiatives for seamless customer experience in fintech sector.
About the role
- Manager leading AdminAdvantage Operations team to deliver quality service in benefits administration. Coordinating client services and supporting continuous improvement in a fast-paced environment.
Responsibilities
- Provide leadership, motivation and support to the operations team
- Act as the point of contact for escalated requests
- Identify client needs and develop action plans
- Coordinate service across global teams
- Seek out new opportunities and participate in continuous improvement projects
- Support financial contribution through effective management of employee productivity
Requirements
- Experienced leader with a proven track record of attracting talent
- Successful experience supporting client Service Level Agreements
- Comprehensive knowledge of Group Benefits and AdminAdvantage is an asset
- Strong Office 365 skills
- Bilingualism (English and French) is a strong asset
- Proficiency in both languages required if in Québec
Benefits
- health, dental, mental health, vision insurance
- short- and long-term disability insurance
- life and AD&D insurance coverage
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- retirement savings plans including pension and share ownership with employer matching
- financial education and counseling resources
- generous paid time off program including holidays, vacation, personal, and sick days
Job title
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