Hybrid VP, Credit Card & Lending Support

at BECU

• Job title: VP, Credit Card & Lending Support
• Job type: Full Time
• Experience level: Lead
• Salary: $226,000 - $306,800 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Cyber Security
• Location requirements: Hybrid, United States

About the role

• Vice President overseeing Credit Card & Lending Support at BECU, transforming member experiences in lending products. Leading operational excellence and vendor partnerships for improved service delivery.

Responsibilities

• Guide and empower a team of experts managing credit card, consumer loan, and business loan portfolios.
• Cultivate strong relationships with vendors to ensure reliable, cost-effective, and high-quality service for our members.
• Continuously refine operations to enhance service delivery and vendor performance.
• Maintain adherence to federal and state regulations, collaborating across departments to uphold standards.
• Partner with cybersecurity to implement and sustain BECU’s PCI DSS compliance program.
• Collaborate with portfolio leaders to define and execute strategic goals for lending products.
• Align program management efforts with teams like Retail, Contact Center, Fraud Operations, and Card Services.
• Lead the program management team in optimizing planning resources, tools, and processes.
• Mentor and coach your team, fostering growth through regular feedback and performance evaluations.
• Take on additional responsibilities that support BECU’s broader mission and goals.

Requirements

• Bachelor’s degree or equivalent experience in business administration or related field.
• Typically 10 years of people leader experience leading high impact, cross-functional project teams in financial services organizations.
• Typically 10 years of experience in operations management, project management, technology implementation, or relevant industry vendors (e.g., a credit card processor, credit card network).
• Excellent planning and budgeting skills, both in short and long-term planning.
• Effective leadership and negotiation skills.

Benefits

• Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage.
• Employees have access to disability and AD&D insurance.
• We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees.
• Employees are able to enroll in our company’s 401k plan and employer-funded retirement plan.
• Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year.