CA
Capital.comClient Service Specialist, English
Client Service Specialist in a leading trading platform. Supporting clients at all levels through various communication channels with a focus on building trust and satisfaction.
About the role
- Ensure exceptional client service within the Client Operations & Reporting function.
- Align with BNY's strategic pillars by fostering operational excellence and enhancing client satisfaction.
- Develop and implement client service strategies using in-depth knowledge of client operations and industry best practices.
- Lead initiatives to enhance client satisfaction and operational efficiency by evaluating and improving service delivery processes.
- Ensure compliance with regulatory requirements and company policies by maintaining up-to-date knowledge of industry standards and implementing necessary changes.
- Collaborate with cross-functional teams to address client needs and resolve complex issues.
- Serve as an individual contributor leveraging expertise in client operations to deliver high-quality service and support business growth objectives.
Requirements
- Bachelor’s degree in Business, Finance, or a related field. Advanced degree or professional certification preferred.
- Typically 7-12 years of experience.
- Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
- Excellent communication and interpersonal skills, capable of building strong relationships with clients and internal teams.
- Proficiency in client service operations and a thorough understanding of industry regulations and standards.
- Client Service/Operations experience within financial services is strongly preferred.
- Corporate Trust background strongly preferred.
- CLO/CDO background strongly preferred.
- SOLVAS background preferred.
- Finance/accounting, compliance/reporting, reconciliation background experience strongly preferred.
Benefits
- BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
- We provide access to flexible global resources and tools for your life’s journey.
- Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team.
- Generous paid leaves, including paid volunteer time.
Job title
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CA
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