Customer Service Analyst providing first - level support and maintaining client satisfaction in a dynamic company. Engaging with teams to resolve client inquiries and issues promptly.
About the role
- Client Service Specialist in a leading trading platform. Supporting clients at all levels through various communication channels with a focus on building trust and satisfaction.
Responsibilities
- Support our clients at all levels.
- Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails, and calls.
- Assist clients with the KYC procedure.
- Provide a tour around the trading platform.
- Build client trust and satisfaction through professional support and training.
- Be keenly aware of the competitive landscape and understand financial markets.
- Collect clients’ feedback and analyze how clients’ experience can be improved.
- Keep open communication between the departments to resolve any issues.
Requirements
- Proficiency in English - C1+ level.
- Advanced interpersonal and communication skills.
- Ability to listen to clients and your team’s needs and find solutions.
- Ability to work a flexible shift schedule with weekly rotation between morning (09:00–18:00) and afternoon (13:00–22:00) shifts. No weekend work required.
- Excellent communication skills, both verbal and written.
Benefits
- Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
- Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
- Annual Performance Bonus: Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance.
- Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
- Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
- Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
- Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
- Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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