Set the vision and drive execution of global marketing and communications activities across Operation Smile.
Report to the Senior Vice President, Global Marketing & Strategy and serve as a trusted advisor to senior leadership.
Oversee a unified global marketing and communications team and collaborate closely with regional offices, development/fundraising teams, and internal partners.
Develop and lead implementation of annual and multi-year global marketing and communications plans aligned with strategic priorities and brand framework.
Ensure consistent application of brand, tone, and values while allowing for regional and local adaptation.
Direct a multi-disciplinary, globally dispersed MarCom team across Content & Storytelling, Creative Services, Brand, Communications, and Digital; build and sustain a high-performing team culture.
Establish and monitor performance metrics and KPIs to measure impact and continuously improve outcomes.
Oversee day-to-day execution of campaigns, content production, digital initiatives, and media engagement to support fundraising, advocacy, and program impact worldwide.
Partner with Global Development/Fundraising teams to strengthen donor engagement through storytelling, campaign strategy, and audience segmentation.
Collaborate with regional and program teams to adapt global messaging to reflect local language, culture, and context.
Guide the evolution of OSI’s digital presence, including website, social channels, and paid media strategies; support earned media and maintain relationships with journalists and influencers.
Leverage data analytics to evaluate impact, optimize engagement, and inform future strategy.
Requirements
15+ years of progressive leadership experience in marketing, communications, or media—preferably within a global, mission-driven organization.
Demonstrated success managing complex global campaigns with distributed teams and diverse stakeholders.
Deep knowledge of integrated marketing strategy, content development, digital ecosystems, and brand governance.
Background in marketing, media, or public affairs a strong advantage.
Commitment to equity, inclusion, and ethical storytelling.
Ability and willingness to work across time zones.
Willingness to travel internationally as needed (10–20%).
Benefits
Meaningful Work - At Operation Smile, you will engage in meaningful work that transforms lives, providing essential medical care to children and contributing to global health and well-being.
A Brighter Future - Make saving for the future easy with Operation Smile’s 401(k) plan, featuring Safe Harbor and employer matching.
Cha-ching! Happy and Healthy - Kick back and relax with Operation Smile's all-in-one health plans! We've got your health, pharmacy, dental, and vision needs covered for you and your loved ones.
Worry-Free Insurance - Enjoy true peace of mind with 100% paid premiums for life and AD&D insurances.
Take Your Time (Off) - Flexible time off and celebrate with company-paid holidays.
Work it, Flex it - Enjoy flexible work arrangements that fit your lifestyle, with remote, on-site, and hybrid work arrangements.
Travel Minus Stress - Opportunities to participate in international medical trips, community outreach, and global health initiatives.
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