Vice President of Client Service leading strategic delivery of media effectiveness solutions for flagship client. Drive client satisfaction and scalable processes while managing high-performing teams.
Responsibilities
Lead the strategic and operational delivery of media effectiveness solutions for a flagship client.
Drive client satisfaction, team performance, and scalable processes while solving complex research and ad tech challenges.
Collaborate closely with the VP, Group Lead to align with broader business goals.
Partner with the Global Client Partner to ensure consistency and impact across global engagements.
Serve as the senior point of contact for a large media client, building trusted relationships with executive stakeholders.
Ensure consistent delivery of high-quality, insight-driven solutions that exceed client expectations.
Translate client goals into actionable strategies, aligning internal teams and resources to deliver measurable impact.
Lead and develop a dedicated client service team, fostering a culture of accountability, innovation, and excellence.
Oversee high-volume project execution, ensuring timelines, budgets, and quality standards are met.
Monitor team utilization and capacity, proactively adjusting resources to meet client demands.
Requirements
10+ years in media research, analytics, or ad tech, with at least 5 years in senior client leadership roles.
Proven success managing large-scale client engagements and high-volume project portfolios.
Experience building and leading high-performing teams in a fast-paced environment.
Strong background in media effectiveness, ad tech platforms, and custom research design.
Exceptional communication and relationship-building skills with senior stakeholders.
Demonstrated ability to create and optimize operational systems and processes.
Bachelor’s degree required; Master’s preferred.
Benefits
Medical plans with comprehensive, affordable coverage for a range of health services
Health Savings Account/FSA
Dental, Vision and benefits to cover unique healthcare needs
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