Client Service Associate supporting Relationship Managers in Wealth Advisory. Administration of trust, investment, and retirement accounts with a focus on client relationships.
About the role
- Vice President of Client Service leading strategic delivery of media effectiveness solutions for flagship client. Drive client satisfaction and scalable processes while managing high-performing teams.
Responsibilities
- Lead the strategic and operational delivery of media effectiveness solutions for a flagship client.
- Drive client satisfaction, team performance, and scalable processes while solving complex research and ad tech challenges.
- Collaborate closely with the VP, Group Lead to align with broader business goals.
- Partner with the Global Client Partner to ensure consistency and impact across global engagements.
- Serve as the senior point of contact for a large media client, building trusted relationships with executive stakeholders.
- Ensure consistent delivery of high-quality, insight-driven solutions that exceed client expectations.
- Translate client goals into actionable strategies, aligning internal teams and resources to deliver measurable impact.
- Lead and develop a dedicated client service team, fostering a culture of accountability, innovation, and excellence.
- Oversee high-volume project execution, ensuring timelines, budgets, and quality standards are met.
- Monitor team utilization and capacity, proactively adjusting resources to meet client demands.
Requirements
- 10+ years in media research, analytics, or ad tech, with at least 5 years in senior client leadership roles.
- Proven success managing large-scale client engagements and high-volume project portfolios.
- Experience building and leading high-performing teams in a fast-paced environment.
- Strong background in media effectiveness, ad tech platforms, and custom research design.
- Exceptional communication and relationship-building skills with senior stakeholders.
- Demonstrated ability to create and optimize operational systems and processes.
- Bachelor’s degree required; Master’s preferred.
Benefits
- Medical plans with comprehensive, affordable coverage for a range of health services
- Health Savings Account/FSA
- Dental, Vision and benefits to cover unique healthcare needs
- Wellness Program
- 401k with match
- Tuition Reimbursement
- Commuter benefits
- Unlimited PTO
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