CA
Capital.comClient Service Specialist, English
Client Service Specialist in a leading trading platform. Supporting clients at all levels through various communication channels with a focus on building trust and satisfaction.
About the role
- Lead the strategic and operational delivery of media effectiveness solutions for a flagship client.
- Drive client satisfaction, team performance, and scalable processes while solving complex research and ad tech challenges.
- Collaborate closely with the VP, Group Lead to align with broader business goals.
- Partner with the Global Client Partner to ensure consistency and impact across global engagements.
- Serve as the senior point of contact for a large media client, building trusted relationships with executive stakeholders.
- Ensure consistent delivery of high-quality, insight-driven solutions that exceed client expectations.
- Translate client goals into actionable strategies, aligning internal teams and resources to deliver measurable impact.
- Lead and develop a dedicated client service team, fostering a culture of accountability, innovation, and excellence.
- Oversee high-volume project execution, ensuring timelines, budgets, and quality standards are met.
- Monitor team utilization and capacity, proactively adjusting resources to meet client demands.
Requirements
- 10+ years in media research, analytics, or ad tech, with at least 5 years in senior client leadership roles.
- Proven success managing large-scale client engagements and high-volume project portfolios.
- Experience building and leading high-performing teams in a fast-paced environment.
- Strong background in media effectiveness, ad tech platforms, and custom research design.
- Exceptional communication and relationship-building skills with senior stakeholders.
- Demonstrated ability to create and optimize operational systems and processes.
- Bachelor’s degree required; Master’s preferred.
Benefits
- Medical plans with comprehensive, affordable coverage for a range of health services
- Health Savings Account/FSA
- Dental, Vision and benefits to cover unique healthcare needs
- Wellness Program
- 401k with match
- Tuition Reimbursement
- Commuter benefits
- Unlimited PTO
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
CA
Capital.comClient Service Specialist, French
Client Service Specialist at a leading trading platform supporting clients with service inquiries. Engaging with clients through various communication channels while building trust and satisfaction.
CA
Capital.comClient Service Specialist, Arabic
Client Service Specialist supporting clients at all levels in a leading trading platform. Engaging with clients through various channels to ensure satisfaction and provide assistance.
GI
Gateway Services Inc.Client Care Specialist
Client Care Specialist at Gateway Services assisting customers with inquiries and product orders. Ensuring professional service delivery and extensive product knowledge in a fast - paced environment.
Client Support Specialist providing expert guidance on Investor Communication services at BetaNXT. Engage with clients, oversee onboarding, and ensure service delivery excellence in financial services.
DE
Client Service Administrator providing exceptional service as first point of contact for clients. Managing appointments, maintaining clinic organization, and engaging with community outreach efforts.
AD
AND DigitalHead of Client Services
Head of Client Services managing client relationships and account growth at AND Digital. Responsible for strategic direction and innovative solutions in a digital environment.
HH
Hilltop HoldingsClient Service Associate, Registered
Client Service Associate provides administrative support and client interaction for Financial Advisors. Role involves client inquiries, onboarding, and supporting marketing strategies in a hybrid environment.
MS
Moore Kingston SmithClient Services Executive – Financial Planning
Client Services Executive responsible for delivering exceptional client experience in financial planning. Collaborating with advisers and administrators to ensure compliance and timely implementations.
Client Success Manager at BetaNXT maintaining relationships with key clients and ensuring satisfaction. Handling proxy events and collaborating with sales for client success in a hybrid role.