Client Services Representative managing relationships with international clients at a SaaS company. Responsible for customer satisfaction, onboarding, and promoting product adoption.
About the role
- Client Services Associate responsible for KYC due diligence and compliance checks for clients at Vistra. Collaborating with the team to maintain relationships and streamline processes.
Responsibilities
- Complete timely on-boarding/reviews of clients/investors by performing KYC/AML checks as applicable in accordance with policies and procedures in place
- Liaise with clients/front office/compliance as part of the KYC process
- Maintain positive and productive working relationships with internal and external clients
- Assist in preparing monthly statistics for Senior Management
- Comply with company policies and procedures and adherence with relevant administration procedure manuals
- Participate in ad hoc projects or matters
Requirements
- Must be able to easily grasp and comprehend AML risks and develop tailored KYC searches accordingly
- Good communication and organisational skills to meet tight deadlines
- Proactive and flexible with a client-oriented attitude
- Excellent MS office skills (Word, Excel and Outlook)
- Capability to multi-task and work under tight deadlines
- Have a methodical approach with attention to detail, be able to quickly assess and act on changing priorities
- Ability to solve problems and work independently and as a member of a team
- Able to work flexible hours or shift to meet operational needs when required
- At least 2 years’ work experience performing AML/KYC checks/ reviews in the offshore sector
Benefits
- Flexible hybrid working arrangement
- Probation leave
- Medical Scheme
- Sponsored ACCA and ICSA
- Study/Examination Leave
- Pension Scheme
- Group Personal Accident, Death & Disability Cover
- Excellent job exposure and career prospects
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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