Client Service Associate facilitating client intakes and assigning services through VON's operating procedures. Ensuring proper scheduling, documentation, and client relations are maintained for quality care.
About the role
- Client Service Representative handling customer service duties at VCA Veterinary Emergency Service. Supporting clients in an emergency and specialty veterinary facility in Middleton, WI with various shifts available.
Responsibilities
- Greet visitors and answer telephones
- Perform phone triage
- Present and explain fees, including processing payments
- Recommend and obtain products and services
- Educate clients on general animal husbandry and non-medical pet care
- Manage medical records and correspondence
- Ensure facility cleanliness, both inside and outside
Requirements
- Customer service experience
- Ability to manage medical records
- Strong communication skills
- Excellent organizational skills
- Comfort with cleaning tasks
Benefits
- Medical
- Dental
- Vision
- Paid vacation/sick days
- 401(k)
- Generous employee pet discounts
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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