Client Services Manager at Sedgwick managing multiple client service programs and relationships. Overseeing customer satisfaction, program procedures, and team performance while ensuring growth and development opportunities.
About the role
- Client Service Specialist at hand2mind, responding to customer inquiries and managing order fulfillment for key B2B accounts. Focus on exceptional service and problem-solving in a fast-paced environment.
Responsibilities
- Build relationships as a trusted partner with strategic customers
- Promptly and thoroughly respond to customer inquiries and requests
- Deliver exceptional service to valued customers
- Coordinate timely and successful fulfillment of orders for key accounts
- Monitor customer orders for potential delays or complications
- Assist customers with post-shipment actions including order tracking
Requirements
- Bachelor’s Degree or commensurate work experience in a similar role required
- 2 -5 years’ experience working directly with customers in service-oriented role
- Proficient working in a computer environment and efficient with data entry
- Enjoy servicing customer needs and solving problems with a positive and eager attitude
- Thrive in fast-paced, deadline-sensitive environment
- Microsoft Office Suite: Intermediate level Word/Excel/Outlook
Benefits
- Competitive benefits package
- Professional development opportunities
- 401k matching
- Profit sharing bonus potential
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