Client Service Officer within Deutsche Börse Group supporting international clients with Clearstream processes like Settlement, Corporate Actions, and Cash Management.
About the role
- Client Services Officer managing public transport and clearway parking enquiries for the Department of Transport and Planning. Providing advice, processing payments, and ensuring accurate record keeping in Melbourne.
Responsibilities
- Manage telephone and email enquiries relating to public transport and clearway parking offences.
- Provide accurate, timely and professional advice to the community.
- Process payments and refunds, completing reconciliations.
- Ensure records are maintained with precision and integrity.
- Undertake a range of administrative activities to support the Client Services team.
- Respond to a broad range of public transport and clearway parking infringement enquiries.
- Prepare reconciliations and reporting processes to maximise operational effectiveness.
- Work collaboratively with teams across the branch to ensure accurate information and advice is provided.
Requirements
- Previous experience in a similar role is highly desirable.
- Strong communication skills.
- Ability to assess client needs in complex or sensitive situations.
Benefits
- Opportunity to contribute to creating thriving places and connected communities for all Victorians.
- Safe, inclusive, and high-performance culture.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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