Provide overall leadership and direction for the Account Management function, including direct oversight of AVPs, Senior Associates, and supporting resources
Ensure the account management team is equipped with the tools, processes, and training needed to execute account planning, manage client intelligence, and coordinate across practices and departments
Partner with SVP of Sales and Delivery Enablement, Managing Directors, SVPs, and Vizient Enterprise Principals to align client priorities, business development pursuits, and delivery outcomes
Design and oversee the account management methodology, including account planning, account plan/frames, documentation, and reporting processes
Drive strategic planning discipline across priority accounts, ensuring consistency, clarity, and alignment with KH account teams
Oversee preparation and facilitation of account team meetings, ensuring clear agendas, documentation of priorities, and actionable follow-up
Ensure CRM and reporting tools capture accurate and actionable client intelligence (account plans, relationship maps, pursuit tracking, and risks/opportunities)
Represent the account management function in collaboration with Consulting, Sales & Delivery Enablement, Enterprise Principals, and Consulting Practice Leaders
Mentor and develop account management staff, fostering a high-performance and collaborative team
Requirements
12+ years of relevant and related experience
Strong leadership skills with the ability to manage, mentor, and develop diverse teams
Proven ability to build and sustain trusted client relationships across complex organizations
Excellent organizational skills and experience implementing structured account management processes
Proficiency with Microsoft Word, Excel, and PowerPoint
Familiarity with CRM systems and client intelligence tools, with experience in Microsoft Dynamics preferred
Exceptional written and verbal communication skills with the ability to present confidently to executive-level audiences
Strategic mindset with strong analytical and problem-solving skills
High level of integrity, professional judgment, and collaborative approach
Bachelor’s degree required
Applicants must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States (no H1-B, F-1 (OPT), TN, or other non-immigrant sponsorship)
Benefits
Vizient has a comprehensive benefits plan! Please view our benefits here: http://www.vizientinc.com/about-us/careers
Incentive eligible
Extensive opportunities for personal and professional development
Work is regularly performed in a combination of office and home office settings (role requires 3 days per week in office)
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