Hybrid UX Researcher

at AnswerLab

• Job title: UX Researcher
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $100,000 - $110,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Seattle, United States

About the role

• UX Researcher leading end-to-end research studies for top brands at a UX firm. Engaging clients and presenting insights to drive product development.

Responsibilities

• Building trusted relationships with clients, including providing consultative guidance and proactively recommending/implementing solutions to drive the research process forward
• Leading UX research studies end-to-end, including: Consulting on research methodology or project scope, as appropriate
• Developing moderator guides
• Consulting with clients on the development of prototypes for testing
• Moderating remote and in-person (when safe) user experience research studies or conducting interviews in the field
• Analyzing the research findings, delivering insights that address the stated research questions
• Crafting recommendations in alignment with research findings for potential next steps in product development
• Developing presentations (written deliverables and/or slide decks) to communicate findings and recommendations
• Collaborating with clients to ensure the report meets their business needs
• Presenting to client teams
• Exploring creative solutions to research challenges, such as providing recommendations to improve internal processes or establish best practices with our clients
• Continuing to develop your research and consultative skills, leveraging these skills to create research experiences that our clients, participants, and colleagues love while delivering impactful results
• Keeping projects on schedule and within scope and budget
• Contributing to AnswerLab’s knowledge library: documenting best practices and contributing your expertise to internal initiatives and learning experiences as appropriate.

Requirements

• 4+ years of hands-on experience conducting qualitative research, either in the UX space or a related research field.
• Leading consulting engagements with clients/stakeholders -- either in research specifically or with a management consulting firm that uses analytical data to support conclusions
• Designing and writing discussion guides, screeners, test protocols, and final reports
• Using online/remote tools for conducting research (e.g., Zoom, WebEx, GoToMeeting, etc.)
• Conducting presentations with senior-level business managers and executives
• Demonstrated ability to 1) work independently and drive towards deadlines, 2) produce high-quality deliverables for clients, and 3) think creatively and solve problems
• Ability to engage with business and research managers in Fortune 500 companies
• Excellent communication skills and the ability to facilitate discussions
• Ability to work in a fast-paced deadline-driven environment, manage competing priorities, and be an independent problem-solver
• Presentation skills, including building slide decks and presenting results and recommendations to clients
• Undergraduate and/or advanced degree – preferably an educational background in Experimental Psychology, Cognitive Psychology, Human Factors, Human-Computer Interaction, or other related disciplines with a solid foundation in research-based design using qualitative methods

Benefits

• Overtime may be required to meet project deadlines
• Professional development opportunities