Hybrid UX Researcher

at Maker Lab

• Job title: UX Researcher
• Job type: Contract
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Bengaluru, India

About the role

• UX Researcher leading user experience research for redesigning a financial compliance tool. Collaborating with cross-functional teams in a dynamic and agile environment at a marketing agency.

Responsibilities

• Leading and executing various research studies that help shape product decisions from broad foundational strategies to evaluative UX development.
• Working closely with UX, PMs, PgMs and Eng to prioritise a growing list of bug and feature requests for existing product efforts.
• Provide a strong user-focused point-of-view in team meetings, product discussions, design reviews, and strategic research planning.
• Collecting and analysing user behaviour through qualitative studies, surveys, benchmark studies and online experiments.
• Communicate insights through clear communication and compelling storytelling to diverse audiences via presentations that multiple stakeholders can easily understand, including those unfamiliar with the project.
• Craft and conduct research studies based on team needs (could include usability testing, user interviews, concept testing, diary studies, intercepts, etc.).
• Plan and manage study sessions, including preparing study scripts and recruiting, screening and scheduling participants.
• Analyse qualitative and quantitative data.
• Contribute to research operations and research team tooling by helping to stand-up and own process, projects, and tools that further our best practices.

Requirements

• At least 6+ years of experience in an agency, financial services firm, and hyper-growth technology companies
• 3 years of applied experience in a digital product company with qualitative research methodology, including user interviews, usability evaluation, and concept evaluation on software user interfaces (e.g., apps, web, watch).
• Experience with longitudinal studies, qualitative interviews, surveys, bench-marking, or data visualisation.
• Understanding of product/market landscape.
• Demonstrated ability to select the right mix of methods to research questions and business goals and excitement to invent new methods when the right method does not exist.
• Ability to communicate complex concepts clearly and persuasively across different audiences and levels of the organisation.
• B.A./B.Des/B.Sci. in Interaction Design, Product Design, Human Factors, Cognitive Psychology, HCI/Computer Science, Sociology, Anthropology, or other fields emphasising human behaviour (preferred).
• Experience conducting semi-structured interviews, contextual field visits & cultural immersions.
• Keen visual design ability.
• Can adapt to changing schedules and priorities.
• Experience with Google Workspace tools, i.e. Sheets, Docs and slides.
• Experience with Figma and Adobe Premier Pro.
• Basic survey writing skills, interviewing skills, and ability to analyse data into reports (a plus).
• Exceptional verbal and written English communication and presentation skills.