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Capital OneDesign Researcher – Principal Associate
Design Researcher at Capital One focused on co - creating customer and associate experiences. Responsible for user research, collaborating with product teams to enhance learning and insights.
About the role
- Leading and executing various research studies that help shape product decisions from broad foundational strategies to evaluative UX development.
- Working closely with UX, PMs, PgMs and Eng to prioritise a growing list of bug and feature requests for existing product efforts.
- Provide a strong user-focused point-of-view in team meetings, product discussions, design reviews, and strategic research planning.
- Collecting and analysing user behaviour through qualitative studies, surveys, benchmark studies and online experiments.
- Communicate insights through clear communication and compelling storytelling to diverse audiences via presentations that multiple stakeholders can easily understand, including those unfamiliar with the project.
- Craft and conduct research studies based on team needs (could include usability testing, user interviews, concept testing, diary studies, intercepts, etc.).
- Plan and manage study sessions, including preparing study scripts and recruiting, screening and scheduling participants.
- Analyse qualitative and quantitative data.
- Contribute to research operations and research team tooling by helping to stand-up and own process, projects, and tools that further our best practices.
Requirements
- At least 6+ years of experience in an agency, financial services firm, and hyper-growth technology companies
- 3 years of applied experience in a digital product company with qualitative research methodology, including user interviews, usability evaluation, and concept evaluation on software user interfaces (e.g., apps, web, watch).
- Experience with longitudinal studies, qualitative interviews, surveys, bench-marking, or data visualisation.
- Understanding of product/market landscape.
- Demonstrated ability to select the right mix of methods to research questions and business goals and excitement to invent new methods when the right method does not exist.
- Ability to communicate complex concepts clearly and persuasively across different audiences and levels of the organisation.
- B.A./B.Des/B.Sci. in Interaction Design, Product Design, Human Factors, Cognitive Psychology, HCI/Computer Science, Sociology, Anthropology, or other fields emphasising human behaviour (preferred).
- Experience conducting semi-structured interviews, contextual field visits & cultural immersions.
- Keen visual design ability.
- Can adapt to changing schedules and priorities.
- Experience with Google Workspace tools, i.e. Sheets, Docs and slides.
- Experience with Figma and Adobe Premier Pro.
- Basic survey writing skills, interviewing skills, and ability to analyse data into reports (a plus).
- Exceptional verbal and written English communication and presentation skills.
Job title
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Not specified
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