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Capital OneDesign Researcher – Principal Associate
Design Researcher at Capital One focused on co - creating customer and associate experiences. Responsible for user research, collaborating with product teams to enhance learning and insights.
About the role
- Lead end-to-end research across markets, ensuring findings inform product and business strategy.
- Collaborate closely with Product, Growth, and Marketing teams to define learning goals and prioritize research opportunities.
- Design and execute mixed-method studies (qualitative + quantitative) to evaluate experiences, concepts, and market fit.
- Integrate behavioral data, experiments, and user feedback into cohesive insights in partnership with analytics and data science.
- Apply AI and data tools (R, Python, SQL) for data processing, visualization, and pattern detection.
- Translate complex findings into clear narratives and visual stories for diverse audiences.
- Identify cultural nuances and behavioral differences that shape trust and adoption across countries.
- Contribute to the global research roadmap, aligning insights with business OKRs and long-term goals.
- Build and scale research systems, repositories, and dashboards to democratize insights across the organization.
- Collaborate with design, product, and engineering to test, iterate, and validate new ideas that enhance the Rover experience worldwide.
Requirements
- Bachelor’s or Master’s degree in Psychology, Human-Computer Interaction, Behavioral Science, Data Science, or related field.
- 4–6 years of experience in UX, market, or behavioral research, ideally within digital product teams or marketplaces.
- Strong foundation in qualitative methods (in-depth interviews, diary studies, ethnography, co-creation workshops).
- Familiarity with survey and experimental design, sampling, and statistical validation.
- Proven ability to synthesize qualitative data into actionable frameworks, journeys, and insights.
- Working knowledge of data analysis tools (R, Python, SQL) for quantitative research and pattern discovery.
- Awareness of AI-assisted research workflows for coding, clustering, or synthesis.
- Ability to collaborate effectively with Product, Growth, and Data Science to align insights with business decisions.
- Fluent in English; other European languages (German, French, or Spanish) are a plus.
Benefits
- Long-term incentive plan with a company performance-based cash payout
- Pension plan
- Private medical insurance
- 25 days PTO
- Meal allowance and flexible compensation plan (transport and nursery)
- Gym membership
- €450 to cover the costs associated with the adoption of a pet
- Annual €150 wellness reimbursement
- Flexible work hours, sometimes you'll need to be in at certain times, but on the whole, we're pretty flexible when it comes to managing workload and time
- Grab snacks, fresh fruit, in our kitchen to keep yourself going
- Regular team activities, events, game nights, and more
- Dog-friendly office
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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