Join Broadvoice as a UX/UI Designer evolving products through user research and design. Work collaboratively with teams to enhance customer experiences for our AI - powered solutions.
About the role
- UX Lead responsible for user experience strategies in digital platforms at MRM Brasil. Leading multidisciplinary teams and optimizing user-centered design solutions.
Responsibilities
- Define and lead the strategic UX vision for digital products (websites, platforms).
- Manage and support multidisciplinary teams, promoting development and excellence.
- Oversee and conduct user research to inform design and optimize experiences.
- Collaborate closely with product, development and marketing teams, ensuring an integrated, user-centered approach.
- Develop differentiated solution strategies based on data and performance.
- Plan, design and optimize digital journeys, including A/B testing.
- Monitor KPIs, propose improvements and maintain the product backlog.
- Prepare benchmarks and competitor analyses to identify innovations that deliver competitive advantage in digital ecosystems.
Requirements
- Education: Degree in Marketing, Communications, Design or related fields with a focus on UX.
- Experience: Minimum 5 years in UX/UI, with at least 2–3 years in team leadership or leading complex website/app projects.
- Technical Knowledge: Proficiency in UX methodologies (Design Thinking, Lean UX), design tools (Figma, Sketch), user research, A/B testing and data analysis.
- Skills: Leadership, strategic vision (CX/UX), clear communication, empathy, proactivity and resilience.
- Languages: Advanced English; Spanish desirable.
- Additional Experience: At least 3 years of experience working with websites and/or applications is required.
Benefits
- MRM Brasil values creativity and innovation
- Diverse and inclusive environment
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