Organizational Development Principal leading strategic design initiatives at The Cigna Group. Empowering teams and driving organizational growth through effective design solutions.
About the role
- Training Specialist delivering client training sessions on Lending Services products and collaborating to enhance product usage within client operations.
Responsibilities
- Conduct engaging and effective training sessions for clients on Lending Services products, covering: System configuration and administrative setup and End-user workflows and functionality.
- Collaborate closely with clients to understand their business needs and tailor training accordingly.
- Provide consultative support to help clients optimize product usage and integrate solutions into their existing processes.
- Develop and maintain training materials, user guides, and documentation.
- Assist in onboarding new clients and support change management initiatives.
- Serve as a subject matter expert on Lending Services products and stay current on product updates and industry trends.
- Gather client feedback and relay insights to internal teams for continuous product and service improvement.
Requirements
- Proven experience in training, consulting, or implementation within financial services or lending environments.
- Strong understanding of lending operations, workflows, and compliance requirements.
- Excellent communication and presentation skills, with the ability to translate technical concepts into practical applications.
- Ability to build rapport and trust with clients and internal stakeholders.
- Experience with software configuration and user support.
- Proficiency in Microsoft Office Suite; familiarity with CRM or LMS platforms is a plus.
- Willingness to travel as needed for client engagements.
Benefits
- Enjoy unlimited vacation, based on your location and business priorities.
- Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
- Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support.
- Medical, life & disability insurance, retirement plan, lifestyle and other benefits*
- Benefit from paid time off for volunteering and donation matching.
- Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).
- Access online learning and accredited courses through our Skills & Career Navigator tool.
- Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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