Senior Training Coordinator/Instructional Designer leading training program development for NGA personnel. Focusing on geospatial intelligence systems and tools in a technical environment.
FA
Hybrid Training Coordinator – 12-Month Fixed Term Contract
Posted last month
About the role
- Planning and coordinating training logistics, including scheduling, preparation of resources and ensuring training sessions are set up and ready to go
- Managing and responding to enquiries received via the training mailbox and being responsive and supportive to all stakeholders, colleagues and external providers
- Overseeing course and delegate waitlists and handling cancellations in accordance with agreed service levels and utilisation targets
- Acting as key point of contact for the Learning Management System (LMS), providing support with testing, issue resolution, feedback and identifying potential improvements
Requirements
- Minimum proven experience in a similar training coordination role in a customer-focused or service environment
- Strong experience in administrative tasks and organisational management, with proven expertise in planning and coordinating activities or events effectively
- Confident and experienced in using IT systems and proficient in Microsoft Office applications
- Can perform effectively in a fast-paced setting and can adapt to changing needs
- Be a supportive team player who contributes positively and engages in effective communication
- Capable of independently managing your workload, taking initiative and navigating challenges with practical solutions
- Able to prioritise work and escalate issues appropriately, offering possible solutions where relevant
- Approaches customer interactions with professionalism, care and respect
- Ensures confidentiality is respected and acts with integrity
- Open to feedback and maintains a strong commitment to personal and professional development
Benefits
- 25 days holiday per year plus bank holidays
- Hybrid working (work from home up to 60% of your time)
- Private healthcare with Bupa
- A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age – up to 12% a month once you reach age 35)
- Life assurance of eight times your basic salary
- Income protection
- Competitive flexible benefits scheme which allows for personalized benefits package
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