Hybrid Training Coordinator – 12-Month Fixed Term Contract

at Financial Conduct Authority

• Job title: Training Coordinator – 12-Month Fixed Term Contract
• Job type: Contract
• Experience level: Junior
• Salary: £28,800 - £43,100 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, London, United Kingdom

About the role

• Training Coordinator providing logistical support for FCA Academy training and coordination of training events. Involves activities like scheduling and managing training logistics, responding to queries, and overseeing delegate interactions.

Responsibilities

• Planning and coordinating training logistics, including scheduling, preparation of resources and ensuring training sessions are set up and ready to go
• Managing and responding to enquiries received via the training mailbox and being responsive and supportive to all stakeholders, colleagues and external providers
• Overseeing course and delegate waitlists and handling cancellations in accordance with agreed service levels and utilisation targets
• Acting as key point of contact for the Learning Management System (LMS), providing support with testing, issue resolution, feedback and identifying potential improvements

Requirements

• Minimum proven experience in a similar training coordination role in a customer-focused or service environment
• Strong experience in administrative tasks and organisational management, with proven expertise in planning and coordinating activities or events effectively
• Confident and experienced in using IT systems and proficient in Microsoft Office applications
• Can perform effectively in a fast-paced setting and can adapt to changing needs
• Be a supportive team player who contributes positively and engages in effective communication
• Capable of independently managing your workload, taking initiative and navigating challenges with practical solutions
• Able to prioritise work and escalate issues appropriately, offering possible solutions where relevant
• Approaches customer interactions with professionalism, care and respect
• Ensures confidentiality is respected and acts with integrity
• Open to feedback and maintains a strong commitment to personal and professional development

Benefits

• 25 days holiday per year plus bank holidays
• Hybrid working (work from home up to 60% of your time)
• Private healthcare with Bupa
• A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age – up to 12% a month once you reach age 35)
• Life assurance of eight times your basic salary
• Income protection
• Competitive flexible benefits scheme which allows for personalized benefits package