NI
NTT DATA, Inc.Data Centre Technical Support Engineer, L1
Entry level Remote Technical Support Engineer at NTT DATA solving technical incidents for clients. Working in a diverse environment focused on client success and support services.
About the role
- Oversee and respond to customer inquiries, complaints, and technical issues through email, phone, and chat channels.
- Deliver user training and guidance on new or existing features in a clear and approachable manner.
- Troubleshoot and resolve application- or API-related issues with an emphasis on debugging and root-cause analysis.
- Document and investigate user-reported bugs, escalating appropriately when needed.
- Support internal teams with advanced issue triage and occasional data updates.
- Recognize recurring issues, flag them for resolution, and contribute to process improvements.
- Follow ITIL-aligned procedures to manage support requests, escalations, and SLA compliance.
- Maintain accurate records of support activities and contribute to shared team documentation.
- Complete Mendix training and achieve developer certification within 6 months.
- Contribute to the development of minor features and bug fixes using the Mendix platform after certification.
- Collaborate cross-functionally with teammates, engineers, and project managers to ensure efficient resolution of customer issues.
- Report to the Software Support Manager.
Requirements
- Bachelor’s degree in Computer Science, Software Engineering, or related field preferred, or equivalent hands-on technical experience.
- Minimum 1 year of experience in software technical support (enterprise application support preferred).
- Solid grounding in programming fundamentals (data structures, logic, algorithms, debugging techniques).
- Familiarity with REST APIs, JSON, and modern integration concepts.
- Experience with Jira Software and other Atlassian products (or similar issue tracking systems).
- Strong communication skills (verbal and written) and ability to explain technical issues clearly to non-technical users.
- Collaborative mindset with a desire to learn and mentor.
- Self-motivated, detail-oriented, and comfortable managing multiple priorities.
- Complete Mendix training and achieve developer certification within 6 months (requirement in role responsibilities).
- Preferred: Familiarity with Jira, Confluence, Slack, and SharePoint.
- Preferred: Experience with Python scripting or similar programming languages.
- Preferred: Knowledge of IT service frameworks (e.g., ITIL) and SOC 2 compliance practices.
- Preferred: Background in energy efficiency, clean energy, or renewable energy programs.
- Preferred: Prior exposure to low-code development platforms such as Mendix.
- Pre-employment: Background check, drug screen, and authorization to work in the U.S. indefinitely are preconditions of employment.
Benefits
- Compensation is commensurate with experience and includes a generous retirement package.
- Medical, dental and vision insurance.
- Other pre-tax contribution plans.
- Employee Stock Ownership Plan (ESOP).
- Hybrid work opportunity (onsite minimum 1 day/week, flexibility for remaining days).
- Offices in Oakland, CA; Orange, CA; Portland, OR; Chicago, IL; and Boston, MA.
- Mendix training and certification (opportunity to complete developer certification within 6 months).
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Tech skills
Location requirements
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