NI
NTT DATA, Inc.Data Centre Technical Support Engineer, L1
Entry level Remote Technical Support Engineer at NTT DATA solving technical incidents for clients. Working in a diverse environment focused on client success and support services.
About the role
- Oversee and respond to customer inquiries, complaints, and technical issues through email, phone, and chat channels.
- Deliver user training and guidance on new or existing features in a clear and approachable manner.
- Troubleshoot and resolve application- or API-related issues with an emphasis on debugging and root-cause analysis.
- Document and investigate user-reported bugs, escalating appropriately when needed.
- Support internal teams with advanced issue triage and occasional data updates.
- Recognize recurring issues, flag them for resolution, and contribute to process improvements.
- Follow ITIL-aligned procedures to manage support requests, escalations, and SLA compliance.
- Maintain accurate records of support activities and contribute to shared team documentation.
- Complete Mendix training and achieve developer certification within 6 months.
- Contribute to the development of minor features and bug fixes using the Mendix platform after certification.
- Collaborate cross-functionally with teammates, engineers, and project managers to ensure efficient resolution of customer issues.
- Report to the Software Support Manager.
Requirements
- Bachelor’s degree in Computer Science, Software Engineering, or related field preferred, or equivalent hands-on technical experience.
- Minimum 1 year of experience in software technical support (enterprise application support preferred).
- Solid grounding in programming fundamentals (data structures, logic, algorithms, debugging techniques).
- Familiarity with REST APIs, JSON, and modern integration concepts.
- Experience with Jira Software and other Atlassian products (or similar issue tracking systems).
- Strong communication skills (verbal and written) and ability to explain technical issues clearly to non-technical users.
- Collaborative mindset with a desire to learn and mentor.
- Self-motivated, detail-oriented, and comfortable managing multiple priorities.
- Familiarity with Confluence, Slack, and SharePoint (preferred).
- Experience with Python scripting or similar programming languages (preferred).
- Knowledge of IT service frameworks (e.g., ITIL) and SOC 2 compliance practices (preferred).
- Background in energy efficiency, clean energy, or renewable energy programs (preferred).
- Prior exposure to low-code development platforms such as Mendix (preferred).
- Authorization to work in the U.S. indefinitely; background check and drug screen required.
- At this time, not accepting applications from candidates residing in Delaware, Kentucky, Mississippi, Montana, Nebraska, North Dakota, and Wyoming.
Benefits
- Compensation is commensurate with experience and includes a generous retirement package.
- Energy Solutions provides an excellent benefits package including medical, dental and vision insurance.
- Other pre-tax contribution plans.
- Employee Stock Ownership Plan (ESOP).
- Hybrid work opportunity (onsite minimum 1 day/week, flexibility for the remainder of the days).
- Structured Mendix training and developer certification within 6 months.
- Predominantly remote workforce with multiple office locations (Oakland CA, Orange CA, Portland OR, Chicago IL, Boston MA).
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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