DO
Design OfficesSales Administrator
Sales Administrator providing administrative support to the team at Design Offices in Berlin. Responsible for customer management, CRM updates, and contract processing.
About the role
- Provide support and administration for Local Area Network (LAN) and Wireless environments.
- Respond to incident tickets and service requests related to network devices.
- Identify and report on network issue resolution in accordance with incident and problem management processes, policies, procedures and service level agreements.
- Execute network management and troubleshooting activities (e.g., fault, performance, problem, change and capacity management) following the client's established processes.
- Collaborate with communications service providers and associated infrastructure vendors to carry out operations (e.g., incident handling, problem management, etc.).
- Administer and maintain data network services (e.g., network hardware, system software) required to deliver services.
- Manage DNS records (add, modify and remove entries).
- Monitor the environment using monitoring tools and perform proactive monitoring activities.
- Notify, engage and escalate to the necessary teams and clients in the event of network outages.
- Perform daily network operations and management tasks.
- Perform maintenance and provide audit information, including access and general logs.
- Maintain and analyze application logs in accordance with client policies.
- Keep documentation, procedures and network topologies up to date and available (e.g., network device configurations for routers and switches, VLANs, routing diagrams, IP routing tables, equipment inventories (hardware/software)).
- Maintain up-to-date, detailed information about links (e.g., medium, location, speed).
- Maintain and provide new "as-built" documentation for all network devices (including firewalls) deployed across managed environments.
Requirements
- Bachelor's degree in IT or a related field.
- Advanced conversational English.
- Experience in LAN administration.
- Knowledge/experience with Cisco (routing & switching).
- Preferred experience in WiFi network administration, preferably Aruba.
- Preferred experience in firewall administration (preferably Palo Alto and/or Fortinet).
- Cisco certification is desirable.
Benefits
- Flexible working arrangements, supporting a healthy work-life balance.
- Professional development and continuous growth of your skills, aligned with your interests.
- A collaborative, diverse and innovative environment that encourages teamwork.
- SONDA Academy: a learning platform designed to maximize your professional development.
- SONDA Wellness: a program that supports balance between personal and professional life, offering initiatives focused on physical, mental and social well-being.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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