Telecom Account Manager developing trusted relationships with key telecoms at Infobip. Leading commercial negotiations and managing account matters to enhance service delivery and optimize performance.
Responsibilities
Develop and maintain strong, trusted relationships with key telecoms.
Lead commercial negotiations, including pricing discussions and contract renewals, ensuring mutually beneficial agreements.
Collaborate cross-functionally with teams across various pillars to coordinate service delivery and meet telecom expectations.
Serve as the primary point of contact for all telecom account matters, managing communications, escalations, and service updates.
Prepare and present Quarterly Business Reviews, showcasing value delivered and identifying growth opportunities.
Analyze usage and performance data to propose optimization strategies and support business development.
Proactively identify risks and escalation points, ensuring timely resolution and telecom satisfaction.
Manage billing inquiries and disputes, coordinating internally to address and resolve issues efficiently.
Facilitate onboarding and rollout of new services, ensuring smooth commercial and operational handover.
Monitor industry trends and market pricing in coordination with Business Analysts.
Support internal teams, including sales, marketing, and technical support.
Requirements
Fluent English speaker; additional language skills are highly beneficial.
Bachelor or Masters degree in Business, Management or related fields.
Proven experience in account management, sales, or a commercial role within the telecom or technology sector.
Strong negotiation and relationship management skills with a commercial mindset.
Proficient in MS Office, with strong skills in Excel for data analysis and reporting.
Excellent communication and interpersonal abilities, both written and verbal.
Analytical thinker with the ability to interpret data to inform business decisions.
Self-motivated and able to work independently, while collaborating effectively across teams.
Benefits
Flexible work arrangements
Employee Stock Ownership Plan (ESOP)
Competitive salary and rewards
Time off when it matters most
Internal mobility, mentorship, and global opportunities
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