Manage existing banking relationships while achieving financial targets as Senior Virtual Relationship Manager. Focus on excellent customer service and banking product knowledge in a dynamic environment.
About the role
- Account Manager managing key client relationships in automotive retail for digital transformation. Lead cross-functional teams to ensure client satisfaction and account growth.
Responsibilities
- Own the Relationship: Serve as the primary point of contact for a defined portfolio of clients, building trusted advisor relationships with senior stakeholders.
- Drive Retention and Growth: Lead initiatives to retain clients and expand revenue opportunities with the sales executive on the accounts through upsell and cross-sell strategies.
- Lead the Pod: Coordinate cross-functional teams (sales, professional services, customer success) to deliver cohesive account strategies and ensure aligned execution.
- Strategic Planning: Develop and maintain strategic account plans, identifying client goals, risks, opportunities, and business outcomes.
- Customer Advocacy: Represent the voice of the customer internally, ensuring that product development, support, and service delivery align with client needs.
- Performance Monitoring: Track account health and performance, using data and insights to proactively address challenges and improve both adoption and satisfaction.
Requirements
- Proven experience in account management, preferably within the SaaS or software sector.
- Strong understanding of B2B technology sales cycles; experience in automotive retail is a bonus but not mandatory.
- Exceptional relationship-building and communication skills, with a consultative and customer-centric approach.
- Ability to lead cross-functional teams and manage multiple stakeholder relationships across complex environments.
- Comfortable with commercial discussions, contract negotiations, and revenue accountability.
- Strategic thinker with a results-driven mindset and the ability to translate business needs into actionable solutions.
- Willingness to travel as needed across the UK.
Benefits
- An inclusive environment to thrive
- Be rewarded for your efforts
- Opportunities for training and support
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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