Remote Operations Specialist monitoring and supporting ongoing power generation projects in Houston, TX. Requires technical expertise and communication skills to collaborate with teams and resolve issues effectively.
About the role
- 1st-Responder on TechOps team ensuring reliability and security of PPRO's payment platform. Troubleshooting issues, collaborating with experts, and contributing to system security.
Responsibilities
- Be the first line of defence: Troubleshoot technical issues and security incidents ensuring our clients receive top-notch support and that our platform remains secure.
- Master our monitoring tools: Use DataDog to proactively identify and resolve problems, keeping our platform running smoothly.
- Collaborate with experts: Work with Engineering, Security, Product and Support teams to find solutions, improve our platform and respond to security events.
- Become a product expert: Master PPRO's products and guide users with your knowledge while also contributing to the security of our systems.
Requirements
- A passion for problem-solving: You love helping people and have a knack for finding solutions.
- Security awareness: You understand the importance of security in a fintech environment and are vigilant about potential threats.
- Tech enthusiasm: You're curious about technology and eager to learn new tools and systems.
- Adaptability: You thrive in a fast-paced environment and can handle changing priorities.
- Communication skills: You can understand and respond in English on technical issues clearly and concisely
- Team spirit: You're a collaborative team player who enjoys working with others.
- Flexibility: You're comfortable working a 24/7 shift rotation to support our global clients.
Benefits
- Hybrid working - We offer a hybrid structure with a 3 days / week on site expectation, so you can strike the balance between office and home working. In addition to our 30-day holiday allowance, we also provide a work from abroad policy, enabling employees to work remotely for up to another 30 days per year
- Learning and Development - We offer a €1,000 annual budget to support your professional growth—because investing in your development benefits us all. In addition, we provide leadership cafés, on-the-job training, and other opportunities to help you grow your skills and thrive in your role.
- Insurance - Because better safe than sorry - we want our employees to benefit from various insurances including accident insurance, disability insurance, direct insurance (bAV) and travel insurance.
- Enhance Family Leave - We understand the importance of family - that's why we offer enhanced family leave to support you during key life moments.
- Gym membership - PPRO helps contribute towards the costs of your gym membership, supporting your physical fitness journey while easing the burden on your wallet
- Mental Health Platform - We’ve teamed up with a top well-being platform to provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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