Strategic Operations Manager at Pontosense developing operational foundations for revenue growth and operational capacity in a hybrid work environment.
About the role
- Director overseeing fulfillment and warehouse operations in a multi-brand 3PL environment. Leading operational excellence initiatives and strategic execution.
Responsibilities
- Lead a multi-brand fulfillment operation structured similarly to a shared-services or 3PL environment, supporting diverse product types, service levels, and brand requirements.
- Establish and maintain standardized fulfillment, warehouse, and inbound receiving processes across brands while balancing brand-specific needs.
- Define and own network-wide KPIs covering productivity, cost, service, inventory accuracy, and damage rates.
- Directly lead all Alabama-based warehouse and fulfillment operations as a consolidated multi-brand distribution hub.
- Own financial responsibility for fulfillment and warehouse operations, including labor, freight, supplies, and operating expenses.
- Identify, evaluate, and implement technology systems and operational tools to improve productivity, efficiency, accuracy, and damage reduction.
Requirements
- 10+ years of progressive leadership experience in fulfillment, warehouse, or distribution operations, ideally within a multi-brand or 3PL-style environment.
- Proven experience operating shared fulfillment services supporting multiple product categories and service models.
- Demonstrated success leading inbound receiving, stocking operations, outbound fulfillment, and freight management at-scale.
- Comfortable leveraging AI tools and data-driven technologies to enhance operational decision-making and drive measurable performance gains.
- Sound operational finance experience with full ownership of operating budgets and cost variances.
- Track record of implementing systems, technology, and process improvements that drive measurable productivity, accuracy, and damage reduction.
- Experience with ERP and warehouse systems. (NetSuite experience strongly preferred.)
- Hands-on leader capable of operating strategically and tactically.
Benefits
- Competitive Base Salary in line with market expectations
- Medical, Dental, and Vision plans
- 401(k) Safe Harbor Plan with 4% employer match dollar for dollar
- Paid vacation allocated by position, and numerous paid holidays
- Paid Parental Leave
- Paid Sick Days (based on applicable state laws)
- Employee Discount program across all brands at a price of 10%-20% above cost
- Voluntary Life Insurance & Disability Insurance
- Voluntary Accident & Critical Illness Insurance
- Employee Referral Program w/Monetary Bonus
- Discounts through LifeMart
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
Strategic Operations Manager at Pontosense architecting revenue and operational engine. Improving operational capacity and revenue growth through structured planning and cross - functional initiatives.
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