Sales & Operations Lead optimizing customer journey from lead conversion to servicing. Driving initiatives for seamless customer experience in fintech sector.
About the role
- Technology Operations Analyst providing IT support for hardware and software, including telecommunications and networks. Working in both remote and in-person settings to resolve issues and maintain systems.
Responsibilities
- Provides remote or in-person technical support for technology products and applications, including computer hardware and software, telecommunications equipment, and networks
- Attempts to resolve problems, then escalates problems as necessary to appropriate resources
- Analyzes and prioritizes incoming requests and alerts
- Tracks and documents problem details, service request status, and resolutions into the company incident management system
- Monitors problem resolutions to achieve closure
- Interacts with third-party hardware and/or software vendors by initiating and supporting vendor services as necessary
- Identifies recurring problems and escalates to senior staff for prioritization and investigation
- Installs and/or upgrades hardware and software to set up and maintain computer systems
- Performs basic preventative maintenance and break/fix repairs on technology, including more complex devices
- Contributes to the knowledge repository for technical support; documents workarounds for problem records; compiles information related to new technology
- Performs system backups and ensures integrity of backup media and peripherals
- Identifies and suggests possible improvements on procedures
Requirements
- Associate degree in computer science, computer information systems, or related field (or equivalent work experience in lieu of degree)
- 2 years of IT experience in a support or operations environment working with personal computers or client/server platforms and/or hardware
Benefits
- Exceptional benefits and opportunities to grow skills
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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