Delivery Operations Systems & Process Manager to architect AI automation for global delivery organization at Snowflake. Collaborate across teams to optimize delivery operations and systems.
About the role
- Coordonnateur(trice) managing operational tasks and support for field technicians in electric mobility. Key role in ensuring efficient logistics and resource management in Québec.
Responsibilities
- 💡 Why this role is exciting
- Impact: You are at the heart of field operations performance and the customer experience.
- Key role without direct management: You influence, coordinate and facilitate the work of teams and partners.
- Variety: A mix of operations, logistics, coordination and continuous improvement.
- Purposeful mission: You actively contribute to the reliability of a network essential to sustainable mobility.
- 🧠Your role
- Serve as the primary point of contact for technicians and contractors for all operational needs (occupational health & safety, vehicles, tools, parts, administrative support).
- Coordinate purchase requests and ensure the availability of resources required for field interventions.
- Monitor contractors: contracts, work orders, invoicing and renewals.
- Manage and track regional parts inventories to support field operations.
- Structure and prioritize operational needs to enable quick and effective resolution of issues.
- Maintain administrative tracking of vehicles, tools and equipment to ensure compliance and availability.
- Contribute to the continuous improvement of operational and administrative processes.
Requirements
- 🎓 Education & experience
- Experience in operational field support and/or administrative management of technicians and contractors.
- Strong computer skills: Office Suite (Excel, PowerPoint), operational management systems and invoicing tools.
- Basic knowledge of electricity (an asset).
- Bilingual (French and English) required, both spoken and written.
- 🧠Soft skills & key competencies
- Excellent organizational and communication skills.
- Ability to manage multiple requests simultaneously and to prioritize effectively.
- Autonomy, responsiveness and the ability to solve problems quickly.
- Rigor/attention to detail in administrative and operational follow-up.
- Collaborative mindset and focus on supporting field teams.
Benefits
- Group RRSP: Employer contribution up to 2%. Save for the future.
- Welcome days: 5 days when starting at FLO. Begin your first year on the right foot.
- Recharge days: 5 days of leave to take care of yourself and your family.
- Summer Fridays: afternoon free. Enjoy the sunshine.
- Telemedicine: easy access. Quick care for the whole family.
- Increased vacation: Recognized experience. More time to enjoy.
- EV benefits: Home charging station provided. Drive green.
- Friend discounts: Share FLO benefits. Grow the network.
- Insurance: Comprehensive coverage. Peace of mind.
- Culture: Humanity and hands-on leadership. We grow together.
- Parental leave: 5 days in addition to RQAP. For your family.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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