VP of Strategy Execution leading cross - functional initiatives at Vortexa, a tech company transforming energy market transparency. Partnering with executives to drive strategic execution and operational excellence.
About the role
- Sales & Operations Lead optimizing customer journey from lead conversion to servicing. Driving initiatives for seamless customer experience in fintech sector.
Responsibilities
- Own and improve end‑to‑end sales, onboarding, and servicing processes (lead intake, KYC/credit checks, decisioning, disbursement).
- Drive efficiency through automation, clear controls, and continuous process improvements.
- Shape and manage customer communications across the full funnel, ensuring clarity, consistency, and high satisfaction.
- Monitor key KPIs (conversion, time‑to‑activation, first‑payment rate, delinquency, NPS) and turn insights into action.
- Establish quality assurance standards and incident management practices.
- Train and enable Customer Service Specialists, acting as an operational subject‑matter expert.
- Collaborate closely with the Country Manager, local operations teams, and external partners.
- Support market entry initiatives, product launches, and commercial pilots.
Requirements
- Proven experience in sales, operations, or customer service leadership — ideally in banking, fintech, or consumer finance.
- Strong understanding of sales funnels, onboarding, and customer operations.
- Data‑driven, structured, and solution‑oriented mindset.
- Excellent communication skills and stakeholder management capabilities.
- Comfortable with CRM, loan origination systems, BI tools, and Excel.
- Experience with the Italian market is a strong plus.
- Fluent English and Spanish (required)
- Fluent Italian (preferred)
Benefits
- Private health insurance focused on employee wellbeing
- Meal vouchers and flexible compensation plan
- Office perks such as snacks and regular company events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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