Senior Delivery Operations Manager ensuring high - quality execution of complex initiatives in fintech company. Responsible for operational governance and leadership across delivery functions.
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Hybrid Director – Franchise Operations
Posted 1 hour ago
About the role
- Director of Franchise Operations overseeing domestic franchise owners and driving revenue growth for UFC GYM. Collaborating on operational support and strategic coaching to optimize performance.
Responsibilities
- Drive business development for new franchise and MSA (Managed Service Agreement) club locations
- Lead and facilitate monthly Sales and Operations Review calls focused on KPI performance
- Oversee website strategy for all Franchise and MSA clubs
- Partner with Marketing and Digital teams to optimize club-level website performance
- Collect, organize, and analyze quarterly financial statements for all non-MSA franchise locations
- Serve as the primary liaison and strategic advisor to Franchise Owners
- Conduct weekly check-ins and lead structured monthly performance reviews
- Analyze KPIs and financial statements to identify growth opportunities
- Support new club development including site approvals and SWOT analysis
- Conduct regular in-market visits to ensure operational excellence
Requirements
- Bachelor’s degree preferred or 5–7 years equivalent business experience
- 5–7+ years of multi-unit operations or General Manager experience
- Strong financial acumen and KPI analysis skills
- Proven leadership and relationship-building abilities
- Advanced communication skills (written and verbal)
- Strong Microsoft Office skills (Excel proficiency preferred)
- Passion for fitness and alignment with the UFC GYM brand
- Ability to travel extensively
Benefits
- Paid time off
- Training & development
- Wellness resources
Job title
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