Contact Us

Hybrid Technical Support Specialist, Level 1

at Managed Solution
Visit Managed Solution websiteVisit Managed Solution LinkedIn

Posted last month

Apply now

About the role

  • Provide application and infrastructure support, network administration, desktop troubleshooting, and server management across multiple environments for managed services clients
  • Adhere to client service level agreements (SLAs) and team performance goals while prioritizing, resolving and/or escalating issues per Company policy
  • Communicate technical information clearly and effectively over the phone, in person, and in writing to English-speaking clients
  • Document client communication and resolution efforts via internal ticketing system according to Company standards
  • Maintain professionalism, confidentiality, and integrity while accessing client data/systems and supporting mission-critical environments
  • Assist security team in monitoring client environments for suspicious activity/threats and respond quickly to security alerts and incidents per Company standards
  • Comply with all company policies and procedures and perform other responsibilities as assigned

Requirements

  • Shift/Availability: 24x7 operations; shifts assigned by management per Company needs
  • Education: An associate’s or bachelor’s degree in computer science or related field (equivalent combinations of education and/or experience will be considered)
  • Experience: 2+ years of troubleshooting experience (networking, server/OS, desktop, virtualization)
  • Previous experience in a multi-client Managed Services and/or Managed Security Operations Center helpdesk environment strongly preferred
  • Demonstrated ability to provide outgoing, enthusiastic customer service
  • Demonstrated history of taking ownership/accountability of assigned tasks
  • Strong organization and problem-solving skills; experience prioritizing multiple responsibilities in a fast-paced environment
  • Excellent oral and written English communication skills
  • Demonstrated integrity and the ability to maintain client confidentiality
  • Proficiency in Office365 administration and troubleshooting (required)
  • Additional knowledge of public/private cloud (e.g., Azure) and virtualization technologies a plus
  • Microsoft or other technical certifications highly desired and may be required for employment
  • Strong troubleshooting skills in a Windows environment, including desktop and server OS
  • Proficiency in Microsoft Exchange and Active Directory
  • Proficient knowledge of LAN/WAN administration and troubleshooting including DHCP, DNS, VLANs, firewalls (Fortigate Manager), NAT, wireless technology
  • Ability to configure switches is a plus
  • Basic knowledge of Cybersecurity, Network Monitoring, and Endpoint Management tools: Perch, LogicMonitor, SentinelOne, etc.
  • Previous experience working within ticketing systems required (ConnectWise preferred)
  • Apple/Macintosh/iPhone/iPad experience a plus
  • Physical ability to frequently sit/stand for long periods; manipulate objects; lift frequently up to 10 pounds and occasionally up to 50 pounds; required vision and hearing abilities
  • Must be able to talk, listen and speak clearly on telephone
  • E-Verify participation: employment eligibility verification (implies ability to work in the United States)

Benefits

  • PTO – earn up to 10 days in year 1; 15 days in year 2; and 20 days in years 3+
  • 401k – Eligibility after 90 days; Managed Solution matches 50% of your first 6% in contributions, starting after 90 days
  • Holidays – Managed Solution celebrates 7 paid holidays each year; Plus, 1 Floating Holiday per Year… and 2 After 5 Years of Service!
  • Medical, Dental, Vision – Managed Solution pays 80% of the employee cost on the base plan + 15% of dependent costs on the base plan (Optional Flexible Spending Account for eligible Health Care or Dependent Care costs)
  • Telemedicine options: “see” a medical provider from anywhere, over the phone, 24/7
  • $100K Life/AD&D policy provided for all employees, free of charge!
  • Employee Assistance Program – free financial consultation; counseling services; 24/7 traveler’s assistance; and more!
  • $80/Month Cell Phone + Internet Reimbursement
  • Time to pursue Microsoft certifications and professional development support
  • Additional perks and benefits subject to Company policy and plan documents

Job title

Technical Support Specialist, Level 1

Job type

Full Time

Experience level

JuniorMid level

Salary

$24 - $30 per hour

Degree requirement

Associate's Degree

Tech skills

AzureCloudCyber SecurityDNSFirewalls

Location requirements

HybridSan DiegoUnited States

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job

Similar roles

Browse all Support Engineer jobs
Softcard (acquired by Google)Divisional Pricing Support Analyst

Divisional Pricing Analyst analyzing pricing strategies using Prophet 21 for industrial automation distribution. Collaborating with various teams to support pricing decisions and improve profitability.

Hybrid Role
MinneapolisUnited StatesSupport Engineer
$81,563 - $112,100 per year
WalkersSystems Support Analyst

Systems Support Analyst providing IT support for Walkers Global's employees with technical issues. Need strong communication and customer service skills, based in Dublin office.

Hybrid Role
DublinIrelandSupport Engineer
OrganonSenior Business Technical Analyst

Senior Business Technical Analyst at Organon focusing on Medical Affairs IT programs and support. Collaborating with stakeholders and vendors to ensure system integration and compliance.

Hybrid Role
United StatesSupport Engineer
$103,100 - $175,300 per year
Blue TechnologyLevel 3 Support Analyst

Technical Support Analyst ensuring stability of critical operations and projects that impact many people in Brazil. Join Blue Technology to work in a dynamic and innovative environment.

Hybrid Role
RecifeBrazilSupport Engineer
R$0 - R$9,000 per month