Loan Support Analyst handling Commercial Loan documents based in Pittsburgh, PA, or Dallas, TX, or Cincinnati, OH. Reviewing and ensuring all required documents are received and accurately executed.
About the role
- Become an expert in Rent Manager and its related applications
- Troubleshoot software and technical issues via phone, email, and remote sessions
- Guide users with clear communication and best practices
- Document and track issues using ticketing software
- Collaborate with internal teams to improve processes and customer satisfaction
Requirements
- Previous experience in technical support, help desk, or customer-facing service role
- Strong problem-solving, troubleshooting, and communication skills
- Familiarity with tools like ticketing systems, remote support, or softphones
- Working knowledge of Windows, Office 365, and basic networking (WAN/LAN)
- Accountability and adaptability in a fast-paced environment
- IT/Computer Science grads or those with programming experience can leverage our scripting tools to help customers with custom reports.
- Backgrounds in retail management, tutoring, training, or teaching are also a great fit
Benefits
- Hybrid flexibility: 50% in-office, 50% remote
- Comprehensive training to set you up for success from day one
- Competitive benefits: health, dental, vision, life insurance, 401(k) with company match, paid time off, 10 company holidays, paid medical leave/disability, and wellness program rewards
- Fun, collaborative culture: Recognized as one of Cincinnati’s Top Workplaces with food trucks, trivia, sports teams, and more
- Modern office campus: fitness center and nature trail
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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